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- Tasks: Lead quality improvement initiatives and enhance operational performance in a dynamic regulatory environment.
- Company: Join the General Dental Council, dedicated to patient safety and public confidence in dental services.
- Benefits: Enjoy 27 days holiday, flexible working, and a supportive, inclusive workplace culture.
- Why this job: Make a real difference in dental regulation while developing your leadership and project management skills.
- Qualifications: Experience in regulatory environments and strong leadership skills are essential.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
The predicted salary is between 49896 - 58700 £ per year.
We are recruiting for a brand-new position of Business Process Improvements Manager (known internally as Regulation Operations Manager) as part of our continued organisational development and improvements within the General Dental Council (GDC). Working in our Regulation directorate based in central Birmingham (Colmore Row) and reporting into the Executive Director, you will be responsible for engaging with key internal stakeholders across the organisation including Project Management, Risk and Audit teams, to develop and implement continuous quality improvement programmes.
The role
- Oversee performance monitoring and compliance within the Regulation Directorate, including Registration, Fitness to Practise, Dental Professionals Hearings Service and the Dental Complaints Service.
- Use management information and analysis to inform and highlight to senior managers, trends and patterns in the business flow; and ensure actions are taken to support the day-to-day business is meeting service level agreements and delivered to the appropriate quality.
- Act as a trouble-shooter by responding to urgent operational demands swiftly and with minimal direction, designing and implementing solutions to deal with issues which affect the operations and performance of the Directorate.
- Assist the Executive Director and their direct reports to develop and implement continuous quality improvement programmes.
- Provide line management and operational cover for department heads during periods of absence or leave as required by the Executive Director, Regulation.
About you
- Experience of working in a regulatory environment (essential)
- Managing operational teams with strong leadership skills and the ability to mentor, motivate and challenge others to attain goals and pursue excellence (essential)
- Project Management experience, ideally with a strong understanding of Agile methodology and how to scale it for all project sizes with an understanding of each stage of the project life cycle.
- Commitment to equality and diversity
- Use of data and management information to proactively identify process and business improvements and make informed decisions
- Preparing and delivering high quality reports within short time frames.
About us:
Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.
Benefits:
The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish. To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. Some of our benefits include:
- 27 days holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years’ service
- Flexi-time scheme
- Employer pension contributions up to 10%
- Buy/Sell annual leave
- Enhanced Maternity, Paternity and Adoption leave from 1 years’ service.
- Life assurance, income protection plan and enhanced sick leave policy
- Staff discounts including eye care contributions and discounted gym membership
We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.
How to apply:
Please click the apply button. As part of your application you will be required to submit a supporting statement. Please ensure you provide examples in your covering application/statement expanding on your experience in the following areas:
- Experience of working in a regulatory environment
- Managing operational teams
- Project Management experience, ideally using Agile methodology
A full job description is available in application summary. Closing date for this role is 31st December 2025. Interviews – 1st stage: 7 and 8 January 2026. 2nd stage: week commencing 12 January 2026. Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.
Business Process Improvements Manager in Birmingham employer: General Dental Council
Contact Detail:
General Dental Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Improvements Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the GDC or similar organisations. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to regulatory environments and project management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to share examples of how you've motivated teams and driven improvements in past roles. This is your chance to shine and demonstrate that you can lead the charge at the GDC!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Process Improvements Manager in Birmingham
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight your experience in a regulatory environment, managing operational teams, and your project management skills. We want to see how your background aligns with the role, so don’t hold back on those relevant examples!
Showcase Your Leadership Skills: As a Business Process Improvements Manager, strong leadership is key. Use your application to demonstrate how you've motivated and mentored teams in the past. We love seeing candidates who can inspire others to achieve excellence!
Be Data-Driven: Since the role involves using data to inform decisions, make sure to include specific instances where you've used management information to identify improvements. We’re all about making informed choices, so show us how you’ve done this before!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved. We can’t wait to hear from you!
How to prepare for a job interview at General Dental Council
✨Know Your Regulatory Stuff
Make sure you brush up on your knowledge of the regulatory environment. Understand the key challenges and trends in the dental sector, as well as how the General Dental Council operates. This will show that you're not just interested in the role but also invested in the industry.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing operational teams. Think about times when you've motivated or mentored others to achieve goals. Be ready to discuss your leadership style and how it aligns with the GDC's commitment to equality and diversity.
✨Master Project Management
Since project management is a big part of this role, be prepared to talk about your experience with Agile methodology. Have specific examples ready that demonstrate how you've successfully managed projects from start to finish, especially in a regulatory context.
✨Data-Driven Decision Making
The role involves using data to identify improvements, so come armed with examples of how you've used management information in the past. Discuss how you've analysed trends and made informed decisions that positively impacted operations or compliance.