At a Glance
- Tasks: Assist customers at the trade counter and manage deliveries with a company vehicle.
- Company: Join a thriving team at GAP, known for its supportive and family-like culture.
- Benefits: Enjoy competitive pay, 33 days holiday, and opportunities for career growth.
- Other info: Diversity and inclusion are at our core; everyone is valued here.
- Why this job: Be part of a dynamic environment where your hard work is recognised and rewarded.
- Qualifications: Full UK driving licence and customer service experience preferred.
The predicted salary is between 13.2 - 13.2 £ per hour.
Location: Norwich South
Salary: £13.20ph
Hours: 41.5 per week - 1 in 2 Saturdays
Exciting opportunity alert! We are thrilled to announce a fantastic job opening for a Trade Counter Assistant at our bustling Trade Counter in Norwich South! Join our busy team as a Trade Counter Assistant/Driver supporting daily trade counter operations and deliveries. You will provide excellent customer service in-person and by phone, manage stock and orders, and ensure safe, timely transportation of goods. This role is ideal for an organised, reliable individual with a full UK driving licence and experience in customer-facing retail or warehouse environments.
Key responsibilities - trade counter assistant and driver
- Serve trade and retail customers at the trade counter, including processing sales, providing product advice and checking stock availability.
- Receive and unpack deliveries, label and store stock correctly, and rotate inventory to maintain stock integrity.
- Prepare customer orders and pick lists accurately for collection and delivery.
- Carry out local deliveries and collections safely using company vehicles; load and unload goods and secure loads appropriately.
- Operate point-of-sale (POS) systems and process cash, card and account transactions following company procedures.
- Maintain a clean, safe and organised counter and yard area including basic housekeeping and waste disposal.
- Support stocktakes and regular cycle counts, reporting discrepancies to management.
- Provide phone and email support for customer enquiries, order tracking and basic product specification queries.
- Adhere to health and safety policies, manual handling procedures and vehicle checks before each shift.
Essential skills and experience - trade counter and driving
- Full UK manual driving licence with no more than 6 points; experience driving vans or light goods vehicles is preferred.
- Previous experience working at a trade counter, in retail, warehouse or distribution is desirable.
- Strong customer service skills with clear verbal communication and a professional manner.
- Basic numeracy skills for handling cash transactions and counting stock.
- Ability to work independently and as part of a small team, prioritising tasks during busy periods.
- Physically fit and able to lift and carry heavy items in line with manual handling guidance.
- Proficient with basic IT systems, email and stock control/POS software.
- Good attention to detail and commitment to delivering accurate orders and paperwork.
- Most importantly, a can-do attitude and a desire to learn!
Working hours, pay and benefits - trade counter assistant role
- Christmas shutdown
- Industry leading salary with open-ended bonus
- 33 days holiday (inc B/H)
- Excellent opportunities to develop and grow your career
- Free life assurance
- Employee discounts
We are an equal-opportunity employer. Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed. Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Recruitment Team via recruitment@gaptrade.com
Trade Counter Assistant/Driver in Norwich employer: General All-Purpose Plastics (GAP) Ltd
At General All-Purpose Plastics (GAP) Ltd, we pride ourselves on being an excellent employer in Ashford, offering a supportive work culture that values teamwork and customer service. Our employees benefit from competitive pay, opportunities for professional growth, and a dynamic environment where every team member plays a crucial role in our success. Join us to be part of a dedicated team that ensures reliable service and fosters a sense of community.
Contact Details:
General All-Purpose Plastics (GAP) Ltd Recruitment Team
