Senior Commercial Contract Manager - Front Office Contracts

Senior Commercial Contract Manager – Front Office Contracts

Generacion y Gestion is seeking an experienced Senior Commercial Contract Manager to manage the real‑time interface and relationship with a supplier for a recently insourced contract, delivering value for money and commercial benefits in line with government policy and best practice.

Responsibilities

• Manage the contract team’s day‑to‑day activity.
• Monitor the supplier’s commercial and service performance under the contract and analyse outcomes.
• Take remedial action when necessary, following GCF and NAO Good Practice Frameworks and Guidance.
• Agree and refine a contractual change process, ensuring adherence and keeping the cost model current and accessible.
• Conduct financial negotiations for contract changes at the appropriate management level, ensuring the agreements remain commercially advantageous.
• Review and amend contract documents, including service‑level exhibits and statements of work, in line with agreed changes.
• Build strong working relationships with the vendor’s service delivery centre, Service Desk and Account teams.
• Intervene, analyse, manage and resolve business conflicts between suppliers and internal stakeholders.
• Develop strategic supplier‑management initiatives in collaboration with the relevant contract owner or cost‑centre manager.

Skills and Experience

• MCIPS or equivalent qualification (e.g., IACCM/WCC).
• Public sector contract‑management experience, ideally from both supplier and client perspectives.
• Experience managing outsourced contact‑centre contracts or similar services.
• Demonstrable commercial contract‑management experience at a senior level.
• Track record of working effectively with service delivery teams, business managers and project managers.
• Relationship‑building skills (internal and external).
• Experience with commercial cost models and their practical implementation.

Benefits

• Flexible hybrid working.
• Generous annual leave – 30 days plus bank holidays.
• Pension scheme with contributions matched 2:1 (up to 10% of salary).
• Interest‑free loan for season tickets for buses and trains.
• Cycle‑to‑work scheme.
• Subsidised eye tests and flu jabs.
• Life assurance scheme.
• Give‑as‑you‑earn scheme.
• Employee assistance programme.
• PAM Assist and PAM Life scheme (well‑being).
• Enhanced family and sick pay.
• Paid volunteering (2 days a year).
• Recognition scheme.
• Discounts portal to numerous retailers.

The role is suitable for candidates with experience as a Commercial Manager, Contracts Manager, Commercial Director, Contracts Director or Procurement Manager.