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For Companies At a Glance
- Tasks: Analyse customer data to enhance experience and operational efficiency.
- Company: Join a global organisation with a focus on customer satisfaction.
- Benefits: Earn up to £35,000 with hybrid working options and career growth.
- Why this job: Make a real impact on customer experience while developing your analytical skills.
- Qualifications: Experience in data analysis, preferably in a customer-focused role.
- Other info: Dynamic team environment with opportunities for continuous improvement.
The predicted salary is between 28000 - 42000 £ per year.
A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire. They are looking to offer £35,000 and have hybrid working options with 2-3 days per week from home.
The position will be responsible for enhancing customer experience and operational efficiency by managing customer data and maintaining customer service systems.
Role responsibilities:
- Collect, analyse, and report on customer data and feedback to improve satisfaction and support product development.
- Manage customer service platform, provide Level 1 support, and monitor customer service tickets and data.
- Oversee warranty claims process, collaborate with teams, and monitor warranty KPIs, costs, and risks.
- Evaluate risks and ensure proper change management procedures.
- Manage spare parts processes, including quoting, tracking deliveries, and maintaining the parts catalog.
- Develop dashboards and reports, present insights to stakeholders, and support continuous improvement initiatives.
Person Specification:
- Proven experience as a Data Analyst, preferable within a customer‐focused role.
- Proficiency in data analysis tools such as Excel and Power BI.
- Excellent communication and presentation skills.
- Ability to work independently as well as part of a team.
Salary: Up to £35k
Seniority level: Entry level
Employment type: Full‐time
Job function: Business Development and Sales
Industries: Marketing Services
Customer Insight and Quality Analyst in London employer: Generacion y Gestion
Contact Detail:
Generacion y Gestion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight and Quality Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer insight and data analysis. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your skills with a portfolio! If you've worked on relevant projects or analyses, compile them into a neat presentation. This gives you a chance to demonstrate your expertise beyond just words.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Insight and Quality Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Insight and Quality Analyst. Highlight your data analysis experience and any customer-focused roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experience and how your previous roles have prepared you for this position. Let us know why you’re the perfect fit!
Showcase Your Skills: Don’t forget to mention your proficiency in tools like Excel and Power BI. If you’ve developed dashboards or reports before, share those experiences! We love seeing how you can bring value to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Generacion y Gestion
✨Know Your Data Tools
Make sure you brush up on your skills with data analysis tools like Excel and Power BI. Be ready to discuss how you've used these tools in previous roles to analyse customer data and improve satisfaction.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in customer-focused roles. Think about specific situations where your insights led to improved customer experiences or operational efficiency.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining complex data insights in simple terms. You might be asked to present findings, so being clear and concise will set you apart.
✨Understand the Company’s Goals
Research the organisation and its objectives. Knowing their mission and how the Customer Insight and Quality Analyst role fits into their strategy will show your genuine interest and help you align your answers with their goals.
