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For Companies At a Glance
- Tasks: Enhance customer experience through data analysis and manage service systems.
- Company: Global organisation based in Hampshire with a focus on customer satisfaction.
- Benefits: Hybrid working options and a competitive salary of up to £35,000.
- Why this job: Make a real impact on customer experience while developing your analytical skills.
- Qualifications: Strong background in data analysis tools like Excel and Power BI, plus great communication skills.
- Other info: Join a dynamic team dedicated to improving customer insights.
The predicted salary is between 28000 - 42000 £ per year.
A global organisation in Hampshire is seeking a Customer Insight and Quality Analyst. The role focuses on enhancing customer experience through data analysis and managing service systems.
Responsibilities include:
- Reporting on customer feedback
- Overseeing warranty processes
Candidates should have a strong background in data analysis tools like Excel and Power BI, along with excellent communication skills. The position offers hybrid working options and a competitive salary of up to £35,000.
Hybrid: Customer Insight & Quality Analyst employer: Generacion y Gestion
Contact Detail:
Generacion y Gestion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid: Customer Insight & Quality Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer insight and data analysis. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your analytical skills during the interview! Bring examples of how you've used tools like Excel or Power BI to solve problems or improve processes. Real-life stories make you memorable!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you on their radar and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Hybrid: Customer Insight & Quality Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with data analysis tools like Excel and Power BI. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experience and how your background makes you a perfect fit for the Customer Insight and Quality Analyst role. Keep it engaging and personal!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you can convey ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Generacion y Gestion
✨Know Your Data Tools
Make sure you brush up on your skills with Excel and Power BI. Be ready to discuss specific projects where you've used these tools to analyse data and improve customer experience. Having concrete examples will show that you can hit the ground running.
✨Understand Customer Feedback
Familiarise yourself with common methods of gathering and analysing customer feedback. Think about how you would report on this data and what insights you could provide to enhance customer satisfaction. This will demonstrate your proactive approach to improving service quality.
✨Communicate Clearly
Since excellent communication skills are a must, practice explaining complex data insights in simple terms. You might be asked to present findings or recommendations, so being able to articulate your thoughts clearly will set you apart from other candidates.
✨Embrace the Hybrid Model
As this role offers hybrid working options, be prepared to discuss how you manage your time and productivity in both remote and office settings. Share any experiences you have with remote collaboration tools and how you maintain effective communication with your team.
