Customer Insight and Quality Analyst

A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire. They are looking to offer £35,000 and have hybrid working options with 2-3 days per week from home.

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data and maintaining customer service systems.

Candidates will have previous experience within data analysis, ideally within a customer-focused role.

Role responsibilities

• Collect, analyse, and report on customer data and feedback to improve satisfaction and support product development.
• Manage customer service platform, provide Level 1 support, and monitor customer service tickets and data.
• Oversee warranty claims process, collaborate with teams, and monitor warranty KPIs, costs, and risks.
• Evaluate risks and ensure proper change management procedures.
• Manage spare parts processes, including quoting, tracking deliveries, and maintaining the parts catalog.
• Develop dashboards and reports, present insights to stakeholders, and support continuous improvement initiatives.

Person Specification

• Proven experience as a Data Analyst, preferable within a customer‑focused role.
• Proficiency in data analysis tools such as Excel and Power BI.
• Excellent communication and presentation skills.
• Ability to work independently as well as part of a team.

Salary

Up to £35k

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Business Development and Sales

Industries

• Marketing Services