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- Tasks: Manage parts enquiries, quotes, and orders to ensure efficient service support.
- Company: Join Pramac, a leader in sustainable energy solutions since 1966.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative culture focused on customer satisfaction and service excellence.
- Why this job: Make a real impact by keeping customers' equipment running smoothly.
- Qualifications: Experience in parts or inventory management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions. Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.
We are looking for a Parts Controller – UK & Ireland who will be responsible for the control, availability, quoting, and order processing of parts supporting service, aftersales, and operational activity across Pramac Generac UK & Ireland. The role acts as a primary point of contact for parts enquiries, responsible for quoting, taking orders, and progressing parts supply for internal teams, field engineers, service partners, and customers. By ensuring fast, accurate parts supply, the role directly supports first-time-fix, reduced downtime, and customer satisfaction across Battery Energy Storage Systems (BESS), Power Generation, Tower Lights, and Materials Handling Equipment (MHE).
Key Responsibilities
- Parts Enquiries, Quoting & Order Processing
- Act as a primary contact for parts enquiries from customers, engineers, and service partners.
- Identify correct parts using parts lists, serial numbers, and technical documentation.
- Prepare and issue parts quotations, ensuring accurate pricing, availability, and lead times.
- Convert approved quotations into parts sales orders within the ERP system (Oracle).
- Process parts orders end-to-end, including order confirmation, picking, dispatch, and invoicing support.
- Communicate clearly with customers on pricing, availability, delivery times, and order status.
- Manage day-to-day control of service and aftersales parts inventory.
- Maintain appropriate stock levels to support service demand and sales activity.
- Support min/max stock levels and critical spares management.
- Expedite urgent parts to support breakdown and reactive service requirements.
- Issue parts to service jobs and field engineers in a timely and controlled manner.
- Ensure parts are available and dispatched ahead of scheduled service visits.
- Manage returns, warranty parts, and unused stock from engineers.
- Work closely with Service Controllers to maximise first-time-fix and minimise repeat visits.
- Raise purchase orders for parts in line with approved suppliers and lead times.
- Liaise with suppliers and factories to confirm availability, pricing, and delivery schedules.
- Resolve supplier issues including shortages, delays, or incorrect deliveries.
- Maintain accurate stock records within the ERP system.
- Support cycle counting, stock audits, and discrepancy resolution.
- Reduce obsolescence, write-offs, and emergency freight costs.
- Support Finance with accurate inventory valuation and audit requirements.
- Maintain an organised, safe, and efficient parts environment.
- Promote a service-led, customer-focused mindset.
- Work collaboratively with Service, Operations, and Sales teams.
- Take ownership and pride in delivering a high-quality parts service.
Key Relationships
- Head of Service & Aftersales – UK & Ireland
- Service Controllers
- Field Service Engineers
- Inside Sales & Finance Teams
- Operations & Logistics
- Suppliers & Manufacturing Partners
- Customers & Service Partners
Skills, Experience & Attributes
- Experience in parts, inventory, aftersales, or service support roles.
- Experience preparing quotations and processing orders.
- Strong organisational skills and attention to detail.
- Confident customer communication skills, including phone and email.
- Experience using ERP or stock management systems (Oracle preferred).
Desirable
- Experience within power generation, energy systems, tower lighting, MHE, plant, or industrial equipment.
- Ability to interpret technical drawings, parts manuals, or exploded diagrams.
- Understanding of service and warranty processes.
Personal Attributes
- Methodical, organised, and dependable.
- Customer-focused with a strong sense of ownership.
- Calm under pressure with a solutions-led mindset.
- Commercially aware while maintaining service priorities.
- Takes pride in accuracy, service quality, and follow-through.
Why This Role Matters
The Parts Controller – UK & Ireland plays a critical role in keeping customers’ equipment running. By owning parts enquiries, quoting, order processing, and inventory control, this role directly impacts service responsiveness, engineer productivity, customer downtime, and aftersales revenue.
If you think you have the right skills for the role, share your profile with us and do not hesitate to contact us!
Parts Controller – UK & Ireland in Rugby employer: Generac
Contact Detail:
Generac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Controller – UK & Ireland in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pramac and understanding their products and values. Tailor your answers to show how your skills align with their mission of providing efficient and sustainable energy solutions.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in parts control and customer service clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Pramac team.
We think you need these skills to ace Parts Controller – UK & Ireland in Rugby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in parts, inventory, and customer service to show us you're the right fit for the Parts Controller role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the role and how your background aligns with our mission at Pramac. Be specific about your experience with quoting and order processing to catch our attention!
Showcase Your Organisational Skills: Since this role requires strong organisational skills, give examples in your application of how you've successfully managed inventory or parts in previous roles. We love seeing real-life applications of your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Generac
✨Know Your Parts Inside Out
Familiarise yourself with the types of parts and equipment Pramac deals with, especially in power generation and materials handling. Being able to discuss specific parts, their functions, and how they contribute to customer satisfaction will show your genuine interest and expertise.
✨Master the ERP System Basics
Since experience with ERP systems like Oracle is preferred, brush up on your knowledge of how these systems work. If you have prior experience, be ready to share specific examples of how you've used them to manage inventory or process orders efficiently.
✨Communicate Clearly and Confidently
As a Parts Controller, you'll be the go-to person for parts enquiries. Practice articulating your thoughts clearly, whether it's discussing pricing, availability, or delivery times. Role-play common scenarios with a friend to build your confidence.
✨Show Your Organisational Skills
Highlight your ability to manage multiple tasks and maintain accurate records. Prepare examples from your past experiences where your organisational skills led to improved efficiency or customer satisfaction. This will demonstrate that you can handle the demands of the role effectively.