At a Glance
- Tasks: Manage parts enquiries, quotes, and orders to support service operations.
- Company: Join Pramac, a leader in sustainable energy solutions.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Other info: Collaborative culture with a focus on customer satisfaction.
- Why this job: Make a real impact by ensuring customer equipment runs smoothly.
- Qualifications: Experience in parts or inventory management and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions. Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.
We are looking for a Parts Controller – UK & Ireland who will be responsible for the control, availability, quoting, and order processing of parts supporting service, aftersales, and operational activity across Pramac Generac UK & Ireland. The role acts as a primary point of contact for parts enquiries, responsible for quoting, taking orders, and progressing parts supply for internal teams, field engineers, service partners, and customers. By ensuring fast, accurate parts supply, the role directly supports first-time-fix, reduced downtime, and customer satisfaction across Battery Energy Storage Systems (BESS), Power Generation, Tower Lights, and Materials Handling Equipment (MHE).
Key Responsibilities
- Parts Enquiries, Quoting & Order Processing
- Act as a primary contact for parts enquiries from customers, engineers, and service partners.
- Identify correct parts using parts lists, serial numbers, and technical documentation.
- Prepare and issue parts quotations, ensuring accurate pricing, availability, and lead times.
- Convert approved quotations into parts sales orders within the ERP system (Oracle).
- Process parts orders end-to-end, including order confirmation, picking, dispatch, and invoicing support.
- Communicate clearly with customers on pricing, availability, delivery times, and order status.
- Parts Planning & Inventory Control
- Manage day-to-day control of service and aftersales parts inventory.
- Maintain appropriate stock levels to support service demand and sales activity.
- Support min/max stock levels and critical spares management.
- Expedite urgent parts to support breakdown and reactive service requirements.
- Service & Engineer Support
- Issue parts to service jobs and field engineers in a timely and controlled manner.
- Ensure parts are available and dispatched ahead of scheduled service visits.
- Manage returns, warranty parts, and unused stock from engineers.
- Work closely with Service Controllers to maximise first-time-fix and minimise repeat visits.
- Supplier & Procurement Liaison
- Raise purchase orders for parts in line with approved suppliers and lead times.
- Liaise with suppliers and factories to confirm availability, pricing, and delivery schedules.
- Resolve supplier issues including shortages, delays, or incorrect deliveries.
- Inventory Accuracy & Governance
- Maintain accurate stock records within the ERP system.
- Support cycle counting, stock audits, and discrepancy resolution.
- Reduce obsolescence, write-offs, and emergency freight costs.
- Support Finance with accurate inventory valuation and audit requirements.
- People, Culture & Safety
- Maintain an organised, safe, and efficient parts environment.
- Promote a service-led, customer-focused mindset.
- Work collaboratively with Service, Operations, and Sales teams.
- Take ownership and pride in delivering a high-quality parts service.
Key Relationships
- Head of Service & Aftersales – UK & Ireland
- Service Controllers
- Field Service Engineers
- Inside Sales & Finance Teams
- Operations & Logistics
- Suppliers & Manufacturing Partners
- Customers & Service Partners
Skills, Experience & Attributes
- Experience in parts, inventory, aftersales, or service support roles.
- Experience preparing quotations and processing orders.
- Strong organisational skills and attention to detail.
- Confident customer communication skills, including phone and email.
- Experience using ERP or stock management systems (Oracle preferred).
Desirable
- Experience within power generation, energy systems, tower lighting, MHE, plant, or industrial equipment.
- Ability to interpret technical drawings, parts manuals, or exploded diagrams.
- Understanding of service and warranty processes.
Personal Attributes
- Methodical, organised, and dependable.
- Customer-focused with a strong sense of ownership.
- Calm under pressure with a solutions-led mindset.
- Commercially aware while maintaining service priorities.
- Takes pride in accuracy, service quality, and follow-through.
Why This Role Matters
The Parts Controller – UK & Ireland plays a critical role in keeping customers' equipment running. By owning parts enquiries, quoting, order processing, and inventory control, this role directly impacts service responsiveness, engineer productivity, customer downtime, and aftersales revenue.
If you think you have the right skills for the role, share your profile with us and do not hesitate to contact us!
Parts Controller – UK & Ireland in Rugby employer: Generac Group
At Pramac, a Generac Company, we pride ourselves on fostering a dynamic and inclusive work environment in Rugby, Great Britain, where innovation meets sustainability. As a Parts Controller, you will benefit from our commitment to employee growth through continuous training and development opportunities, while enjoying a collaborative culture that prioritises customer satisfaction and teamwork. Join us to be part of a leading company in the energy solutions sector, where your contributions directly enhance service quality and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Controller – UK & Ireland in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their products and services, especially in parts control and inventory management. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's over the phone or in person, being clear and confident when discussing parts enquiries and order processing can make a huge difference in how you're perceived.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Pramac and contributing to our mission of providing top-notch service.
We think you need these skills to ace Parts Controller – UK & Ireland in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Controller role. Highlight relevant experience in parts, inventory, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Skills:Don’t forget to mention your experience with ERP systems like Oracle and your ability to handle customer enquiries. We’re keen on candidates who can demonstrate strong organisational skills and attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Generac Group
✨Know Your Parts Inside Out
Before the interview, brush up on your knowledge of parts, inventory management, and aftersales processes. Familiarise yourself with common parts used in power generation and materials handling equipment. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Master the ERP System Basics
Since experience with ERP systems like Oracle is preferred, take some time to understand how these systems work. If you have prior experience, be ready to discuss specific examples of how you've used them to manage orders or inventory. This will demonstrate your readiness to hit the ground running.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face as a Parts Controller. Prepare examples of how you would handle parts enquiries, quoting, and order processing. Being able to articulate your approach to customer service will highlight your problem-solving skills and customer-focused mindset.
✨Showcase Your Organisational Skills
The role requires strong organisational skills and attention to detail. Be prepared to share examples from your past experiences where you successfully managed multiple tasks or projects. Highlighting your methodical approach will reassure the interviewers that you can maintain accurate stock records and manage inventory effectively.
