At a Glance
- Tasks: Lead and manage BESS field service activities across the UK & Ireland.
- Company: Join Pramac, a Generac Company, at the forefront of sustainable energy solutions.
- Benefits: Competitive salary, career growth, and a focus on safety and quality.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Experience in managing field service teams and knowledge of BESS systems required.
The predicted salary is between 36000 - 60000 £ per year.
We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions. Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.
We are looking for a BESS Field Service Manager who will be responsible for the day-to-day leadership, performance, and delivery of all Battery Energy Storage Systems (BESS) field service activity across Pramac Generac UK & Ireland. Reporting to the BESS Technical Manager, the role ensures that BESS service operations are delivered safely, efficiently, and to the highest technical and customer standards. The role has accountability for field engineers, service partners, and on-site execution, ensuring that commissioning, maintenance, reactive service, and upgrades are completed in line with technical standards and customer expectations. The role acts as the operational bridge between technical excellence and field delivery, working closely with Sales, Operations, and Aftersales to ensure a consistent, right-first-time BESS service experience.
Key Responsibilities
- BESS Field Service Leadership
- Lead, manage, and develop the BESS Field Service team, including employed engineers and service partners.
- Ensure all BESS field service activities are delivered in line with defined technical standards and procedures.
- Drive a strong culture of safety, quality, accountability, and customer focus across field operations.
- Support the BESS Technical Manager in building scalable and resilient field service capability.
- Service Delivery & Operational Performance
- Plan, schedule, and manage BESS field service activity including: Commissioning and system handover, Planned maintenance and inspections, Reactive breakdown support, Upgrades, modifications, and corrective works.
- Ensure service response times, fix rates, and customer commitments are consistently achieved.
- Monitor engineer utilisation, productivity, and workload balance.
- Customer & Site Engagement
- Act as a senior operational point of contact for customers during on-site BESS service activity.
- Attend customer sites to support complex or critical service interventions.
- Ensure high standards of professionalism and communication on customer sites.
- Support issue resolution and escalation in conjunction with the BESS Technical Manager.
- Service Partner & Subcontractor Management
- Manage and coordinate BESS service partners and subcontractors.
- Ensure partners are trained, accredited, and compliant with Pramac Generac standards.
- Monitor partner performance and take corrective action where required.
- Support the expansion of the BESS service partner network as demand grows.
- Health, Safety & Compliance
- Ensure all BESS field service activity complies with health, safety, environmental, and regulatory requirements.
- Enforce safe systems of work, RAMS, and site-specific safety procedures.
- Support incident investigation, near-miss reporting, and corrective actions.
- Promote a strong safety-first culture across all BESS field operations.
- Continuous Improvement & Reporting
- Track and report BESS field service KPIs including: Response times and attendance, First-time fix and repeat visits, Customer satisfaction, Engineer utilisation and productivity.
- Identify opportunities to improve service efficiency, quality, and customer experience.
- Provide structured feedback from the field to support product, process, and technical improvements.
Key Relationships
- BESS Technical Manager – UK & Ireland
- Head of Service & Aftersales – UK & Ireland
- Field Service Engineers
- Service Partners & Subcontractors
- Sales & Operations Teams
- Customers & Site Representatives
Skills, Experience & Attributes
- Essential
- Proven experience managing field service teams within energy, power generation, or industrial electrical environments.
- Strong understanding of BESS or complex electrical systems.
- Experience delivering commissioning, maintenance, and reactive service in live site environments.
- Strong working knowledge of health, safety, and compliance in field-based operations.
- Ability to plan, prioritise, and manage multiple service activities concurrently.
- Desirable
- Experience working within energy storage, grid-connected systems, or renewable technologies.
- Experience managing service partners or subcontracted service models.
- Exposure to service KPIs, scheduling tools, and service management systems.
- Understanding of UK & Ireland regulatory and safety requirements relating to BESS.
Personal Attributes
- Hands-on, operationally focused leader with strong presence in the field.
- Calm, structured, and decisive under pressure.
- Customer-focused with a practical, solution-led mindset.
- Strong communicator able to lead engineers, partners, and customers.
- Committed to high standards of safety, quality, and professionalism.
Why This Role Matters
The BESS Field Service Manager is critical to ensuring that Pramac Generac UK & Ireland’s BESS solutions are installed, commissioned, and maintained safely and reliably in the field. By delivering consistent, high-quality service execution, this role directly supports customer confidence, service reputation, and the scalable growth of Pramac Generac’s BESS offering.
Place of Work: Rugby Head Office
If you think you have the right skills for the role, share your profile with us and do not hesitate to contact us!
BESS Field Service Manager – UK & Ireland in Rugby employer: Generac Group
Pramac, a Generac Company, is an exceptional employer located in Rugby, Great Britain, offering a dynamic work culture that prioritises safety, quality, and customer satisfaction. Employees benefit from robust professional development opportunities, a strong emphasis on teamwork, and the chance to lead innovative energy solutions in a rapidly evolving industry. With a commitment to employee well-being and a supportive environment, Pramac fosters a culture of continuous improvement and operational excellence, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land BESS Field Service Manager – UK & Ireland in Rugby
✨Tip Number 1
Network like a pro! Attend industry events, join relevant online forums, and connect with professionals on LinkedIn. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the BESS field. This will help you tailor your answers and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on showcasing your leadership skills and experience in managing field service teams, as this is key for the BESS Field Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of the Pramac Generac family.
We think you need these skills to ace BESS Field Service Manager – UK & Ireland in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the BESS Field Service Manager role. Highlight your experience in managing field service teams and your understanding of BESS or complex electrical systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your commitment to safety and quality, as these are key for us at Pramac.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in energy storage or field service management. We love seeing candidates who can demonstrate their hands-on leadership and operational focus.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Generac Group
✨Know Your BESS Inside Out
Make sure you have a solid understanding of Battery Energy Storage Systems (BESS) and their applications. Brush up on technical details, common issues, and solutions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style, conflict resolution, and how you motivate others. Be ready to discuss how you would foster a culture of safety and accountability.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a service breakdown or managing a difficult customer. Think through your approach to these scenarios beforehand, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Understand the Company Culture
Research Pramac Generac's values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding safety, quality, and customer focus. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
