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For Companies At a Glance
- Tasks: Lead and manage clinical service provider partnerships to enhance patient experience.
- Company: Join Roche/Genentech, a leader in transformative medicine development.
- Benefits: Competitive salary, bonus potential, and comprehensive benefits package.
- Other info: Dynamic role with opportunities for strategic decision-making and career growth.
- Why this job: Make a real impact on global health by optimising clinical operations.
- Qualifications: Bachelor's degree required; 8+ years in supplier performance management preferred.
The Position
At Roche/Genentech Pharma Product Development Global Clinical Operations (PDG), we are determined to transform drug development and realise our Pharma Ambition to deliver 20 transformative medicines addressing diseases with the highest societal burden by 2029. We are looking for an Enterprise Key Category Partnership Lead, who will be accountable for the management, performance, delivery and oversight of end-to-end, enterprise-wide, clinical service category/categories across Roche Global Product Development (including Clinical Operations and Medical Affairs), Pharma Research and Early Development, Genentech Research and Early Development and US Medical Affairs.
The Enterprise Clinical Service Provider Lead role will be responsible for specific category(ies) of clinical service providers. This role is primarily focused on the IxRS category but will also be required to support emerging categories based on portfolio needs and organisational strategy. Example areas include patient matching, patient engagement, transportation, and reimbursement.
The Opportunity
- Relationship Management: Exemplary skills in developing and nurturing successful global supplier partnerships and robust stakeholder management to balance complex needs with business goals.
- Communication and Negotiation: Exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex supplier partnerships.
- Supplier Governance and Issue Management: Own category/supplier governance, comprehensive oversight, and strategic issue management/escalation across global clinical operations. Expert knowledge of service provider landscape (e.g. IxRS, patient matching, patient engagement, transportation, and reimbursement).
- Decision-Making: Exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts, and excellent judgment in escalating risks and issues.
- Strategic Development and Execution: Ability to strategically develop and execute category sourcing strategies to optimise Clinical Operations across Business Units.
- Financial Oversight: Establish comprehensive financial oversight with Global Procurement to optimise spend and deliver cost efficiencies, including advanced service provider budget benchmarking and change order oversight.
Who You Are
- You have a Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or a related field is required. Advanced degrees (e.g., MBA, Master's in Healthcare Management).
- You possess 8+ years of relevant experience in strategic supplier performance management in clinical development, or extensive direct experience working with clinical suppliers in performance management at a study and portfolio level.
- You have 3+ years of experience in Interactive Voice/Web Response System (IxRS) and other emergency categories and you have an understanding of the inner workings of these services, the supplier landscape and best practices around sourcing strategies and performance management.
- You have exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex partnerships.
- You demonstrate exemplary relationship management and influential stakeholder management capabilities that span multiple business and organisational units to drive and influence results.
- You have exhibited exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts that significantly affect the business.
Relocation benefits are not being offered for this position. The expected salary range for this position based on the primary location of South San Francisco, CA is $145,400-270,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.
This position also qualifies for the benefits detailed at the link provided below.
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Enterprise Clinical Service Provider Lead (Patient Experience & Clinical Services) employer: Genentech
Contact Detail:
Genentech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Clinical Service Provider Lead (Patient Experience & Clinical Services)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Roche or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. Knowing their goals, like delivering transformative medicines, will help you tailor your answers and show you're genuinely interested in their mission.
✨Tip Number 3
Practice your negotiation skills! Since the role involves managing complex supplier partnerships, be ready to discuss how you would handle negotiations and stakeholder management scenarios during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Enterprise Clinical Service Provider Lead (Patient Experience & Clinical Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Enterprise Clinical Service Provider Lead. Highlight your experience in strategic supplier performance management and any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your exceptional communication and negotiation abilities.
Showcase Your Decision-Making Skills: In your application, emphasise your strategic decision-making skills. We want to see how you've navigated complex situations in the past and what impact your decisions had on the business.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Genentech
✨Know Your Stuff
Make sure you thoroughly understand the role of an Enterprise Clinical Service Provider Lead. Familiarise yourself with key areas like IxRS, patient engagement, and supplier governance. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Relationship Skills
Since this role involves a lot of relationship management, be ready to share examples of how you've successfully built and maintained partnerships in the past. Highlight your communication and negotiation skills, as these are crucial for managing complex supplier relationships.
✨Prepare for Strategic Questions
Expect questions that assess your strategic decision-making abilities. Think of scenarios where you've had to weigh short- and long-term impacts on business goals. Be prepared to discuss how you approach problem-solving and risk management in a clinical setting.
✨Financial Acumen is Key
Brush up on your financial oversight knowledge, especially regarding budget benchmarking and cost efficiencies. Be ready to discuss how you've optimised spend in previous roles, as this will demonstrate your ability to contribute to their financial goals.