At a Glance
- Tasks: Support life-changing healthcare tech by troubleshooting and maintaining medical devices.
- Company: Join Genedrive, a leader in innovative molecular diagnostics.
- Benefits: Enjoy a competitive salary, private healthcare, and 25 days annual leave.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in healthcare while travelling nationally and internationally.
- Qualifications: 5+ years in field engineering with strong troubleshooting skills required.
The predicted salary is between 45000 - 45000 £ per year.
Looking for a field-based engineering role where your work directly supports life-changing healthcare technology? Join Genedrive and help deliver innovative molecular diagnostic solutions to healthcare providers across the UK and internationally.
As a Field Engineer, you will provide engineering support for Genedrive products at customer sites, delivering servicing, maintenance, repair, commissioning, and technical support activities across the company's medical device portfolio. You will play a key role in ensuring products consistently meet customer requirements and company standards while acting as a professional ambassador for the Genedrive brand. This position combines extensive customer-facing field work with periods of office-based activity at the company's Manchester headquarters. Travel requirements may vary significantly, including periods of extensive national and international travel.
Key responsibilities:- Troubleshoot Genedrive medical devices both remotely and on customer sites.
- Diagnose hardware and software issues and implement corrective actions.
- Commission and decommission medical devices within NHS and international healthcare environments.
- Carry out subsystem-level fault-finding using technical documentation and electronic schematics.
- Perform system maintenance, repairs, and software or hardware updates.
- Provide technical support and site preparation assistance to the commercial team.
- Act as the subject matter expert for Genedrive hardware and software operation.
- Prepare repair, maintenance, and rework instructions.
- Maintain accurate and up-to-date service documentation.
- Manage customer visits in line with agreed service level agreements.
- Liaise with engineering, commercial, service teams, and customers.
- Support manufacturing activities when required.
- Minimum of 5 years' experience in a Field Engineer or Service Technician role working with electronic devices.
- Proven experience troubleshooting electronic systems using software tools and log files.
- Experience interpreting engineering drawings and carrying out fault-finding activities.
- Experience handling and replacing ESD-sensitive subsystems.
- Strong troubleshooting skills using technical documentation and software logs.
- Experience working within regulated environments and under customer or time pressures.
- Ability to troubleshoot equipment both in person and remotely.
- A proactive, solution-focused approach.
- Eligibility for international travel across Europe, the Middle East, and the USA.
- Relevant qualifications supporting your engineering experience.
- Full clean driving licence.
- Experience with technologies including Bluetooth, IP networks, SFTP configuration, Wi-Fi configuration, Windows command-line tools, POCT1-A/HL7 integration, Android OS, Android debug mode, Android OS updates, and BIOS configuration.
- City & Guilds 2377 qualification or equivalent PAT testing certification.
- Experience within the medical device or in vitro diagnostics sector.
- Competitive Salary + Discretionary bonus scheme.
- Private healthcare.
- Death in service benefit.
- Group income protection.
- Share option scheme.
- 25 days annual leave plus 8 bank holidays.
- Group personal pension scheme.
If you have the skills and experience required for this Field Engineer position, we would love to hear from you. Click "Apply" today with your latest CV. You must be authorised to work in the UK. No agencies please.
Medical Device / IVD Field Engineer employer: Genedrive
Genedrive is an exceptional employer that prioritises the well-being and professional growth of its employees. With a competitive salary, comprehensive benefits including private healthcare and a share option scheme, and a dynamic work culture that fosters innovation in the healthcare technology sector, employees are empowered to make a meaningful impact on global health. The Manchester headquarters offers a collaborative environment, while the role provides exciting opportunities for international travel and hands-on experience with cutting-edge medical devices.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Device / IVD Field Engineer
✨Tip Number 1
Get to know the company inside out! Research Genedrive's products and their impact on healthcare. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Engineer role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for technical questions! Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've solved problems in the past. Show them you can think on your feet and handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Genedrive.
We think you need these skills to ace Medical Device / IVD Field Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Engineer role. Highlight your experience with electronic devices and troubleshooting skills, as these are key for us at Genedrive. Use specific examples that showcase your expertise in medical devices or IVD.
Showcase Your Problem-Solving Skills:In your application, emphasise your proactive, solution-focused approach. We want to see how you've tackled challenges in previous roles, especially in regulated environments. Share stories that demonstrate your troubleshooting prowess!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for relevant experience, so don’t overload us with unnecessary details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Genedrive team!
How to prepare for a job interview at Genedrive
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of Genedrive's products. Brush up on troubleshooting electronic systems and be ready to discuss your experience with software tools and log files. This will show that you can hit the ground running!
✨Showcase Your Customer Skills
As a Field Engineer, you'll be interacting with customers regularly. Prepare examples of how you've successfully managed customer relationships in the past, especially under pressure. Highlight your proactive, solution-focused approach to problem-solving.
✨Prepare for Travel Questions
Since this role involves significant travel, be ready to discuss your flexibility and any previous experiences with international travel. Mention how you manage your time and responsibilities while on the road, as this will be crucial for the job.
✨Familiarise Yourself with Regulations
Understanding the regulatory environment is key in the medical device sector. Brush up on relevant regulations and standards, and be prepared to discuss how you've navigated these in your previous roles. This will demonstrate your readiness to work in a regulated environment.
