At a Glance
- Tasks: Support life-changing healthcare tech by troubleshooting and maintaining medical devices.
- Company: Join Genedrive, a leader in innovative molecular diagnostics.
- Benefits: Enjoy competitive salary, private healthcare, and 25 days annual leave.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in healthcare while travelling nationally and internationally.
- Qualifications: 5+ years in field engineering with strong troubleshooting skills required.
The predicted salary is between 40000 - 40000 £ per year.
Looking for a field-based engineering role where your work directly supports life-changing healthcare technology? Join Genedrive and help deliver innovative molecular diagnostic solutions to healthcare providers across the UK and internationally.
Location: Manchester (M13 9XX) with frequent UK and international travel
Full-time, permanent position with a salary of £35,000 - £45,000 per annum, depending on experience. Benefits include private healthcare, discretionary bonus, share option scheme, pension, income protection, death in service benefit, and 25 days annual leave plus bank holidays.
Please note: You must hold a full clean driving licence, be eligible for international travel, and successfully pass an Enhanced DBS check.
About Genedrive: Genedrive® is an affordable, real-time nucleic acid amplification system designed to support rapid genetic stratification and inform clinical treatment decisions in emergency care settings. The business continues to develop and enhance its point-of-care diagnostic solutions, providing significant opportunities to expand access to molecular diagnostic testing technology globally. Genedrive's vision is to transform lives by enabling rapid access to the benefits of molecular diagnostics.
The role: As a Field Engineer, you will provide engineering support for Genedrive products at customer sites, delivering servicing, maintenance, repair, commissioning, and technical support activities across the company's medical device portfolio. You will play a key role in ensuring products consistently meet customer requirements and company standards while acting as a professional ambassador for the Genedrive brand. This position combines extensive customer-facing field work with periods of office-based activity at the company's Manchester headquarters. Travel requirements may vary significantly, including periods of extensive national and international travel.
Key responsibilities:
- Troubleshoot Genedrive medical devices both remotely and on customer sites.
- Diagnose hardware and software issues and implement corrective actions.
- Commission and decommission medical devices within NHS and international healthcare environments.
- Carry out subsystem-level fault-finding using technical documentation and electronic schematics.
- Perform system maintenance, repairs, and software or hardware updates.
- Provide technical support and site preparation assistance to the commercial team.
- Act as the subject matter expert for Genedrive hardware and software operation.
- Prepare repair, maintenance, and rework instructions.
- Maintain accurate and up-to-date service documentation.
- Manage customer visits in line with agreed service level agreements.
- Liaise with engineering, commercial, service teams, and customers.
- Support manufacturing activities when required.
Skills and experience:
Essential:
- Minimum of 5 years' experience in a Field Engineer or Service Technician role working with electronic devices.
- Proven experience troubleshooting electronic systems using software tools and log files.
- Experience interpreting engineering drawings and carrying out fault-finding activities.
- Experience handling and replacing ESD-sensitive subsystems.
- Strong troubleshooting skills using technical documentation and software logs.
- Experience working within regulated environments and under customer or time pressures.
- Ability to troubleshoot equipment both in person and remotely.
- A proactive, solution-focused approach.
- Eligibility for international travel across Europe, the Middle East, and the USA.
- Relevant qualifications supporting your engineering experience.
- Full clean driving licence.
Desirable:
- Experience with technologies including Bluetooth, IP networks, SFTP configuration, Wi-Fi configuration, Windows command-line tools, POCT1-A/HL7 integration, Android OS, Android debug mode, Android OS updates, and BIOS configuration.
- City & Guilds 2377 qualification or equivalent PAT testing certification.
- Experience within the medical device or in vitro diagnostics sector.
Benefits:
- Competitive Salary + Discretionary bonus scheme.
- Private healthcare.
- Death in service benefit.
- Group income protection.
- Share option scheme.
- 25 days annual leave plus 8 bank holidays.
- Group personal pension scheme.
How to apply for the role: If you have the skills and experience required for this Field Engineer position, we would love to hear from you. Click "Apply" today with your latest CV. You must be authorised to work in the UK. No agencies please.
Medical Device / IVD Field Engineer in Manchester employer: Genedrive
Genedrive is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside comprehensive benefits such as private healthcare, a discretionary bonus scheme, and a share option plan. With a dynamic work culture that encourages innovation and collaboration, employees have the opportunity to make a meaningful impact in the healthcare sector while enjoying the flexibility of field-based work and the support of a dedicated team at our Manchester headquarters.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Device / IVD Field Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical device field and let them know you're on the hunt for a Field Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience! If you can, volunteer or take on freelance projects related to medical devices. This not only boosts your CV but also gives you real-world examples to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your troubleshooting skills and be ready to demonstrate how you’d handle specific scenarios related to Genedrive products. Practice makes perfect, so consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Genedrive. Plus, it shows you’re genuinely interested in being part of our mission to transform lives with innovative diagnostics.
We think you need these skills to ace Medical Device / IVD Field Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Engineer role. Highlight your experience with electronic devices and troubleshooting skills, as these are key for us at Genedrive. Use specific examples that showcase your expertise in medical devices or IVD.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about healthcare technology and how your background aligns with our mission at Genedrive. Keep it concise but impactful, showing us what makes you the perfect fit.
Showcase Relevant Experience:When detailing your work history, focus on roles where you've tackled similar challenges. Mention any experience with regulated environments or international travel, as this will resonate with us and demonstrate your readiness for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join the Genedrive team!
How to prepare for a job interview at Genedrive
✨Know Your Tech
Make sure you brush up on the specific technologies mentioned in the job description, like Bluetooth and IP networks. Being able to discuss your experience with these systems will show that you're not just familiar with the basics but can also handle the technical challenges of the role.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've successfully diagnosed and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your proactive approach to problem-solving.
✨Understand the Company’s Vision
Familiarise yourself with Genedrive's mission to transform lives through molecular diagnostics. Be ready to discuss how your skills and experiences align with their goals, and express your enthusiasm for contributing to their innovative solutions.
✨Prepare for Customer Interaction Scenarios
Since this role involves a lot of customer-facing work, think about how you would handle various customer scenarios. Practice articulating how you would maintain professionalism and represent the Genedrive brand while providing technical support.
