At a Glance
- Tasks: Support life-changing healthcare tech by troubleshooting and maintaining medical devices.
- Company: Join Genedrive, a leader in innovative molecular diagnostics.
- Benefits: Enjoy a competitive salary, private healthcare, and 25 days annual leave.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in healthcare while travelling nationally and internationally.
- Qualifications: 5+ years in field engineering with strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 £ per year.
Looking for a field-based engineering role where your work directly supports life-changing healthcare technology? Join Genedrive and help deliver innovative molecular diagnostic solutions to healthcare providers across the UK and internationally.
Location: Manchester (M13 9XX) with frequent UK and international travel
Full-time, permanent
Salary: £35,000 - £45,000 per annum, depending on experience
Benefits include private healthcare, discretionary bonus, share option scheme, pension, income protection, death in service benefit, and 25 days annual leave plus bank holidays.
Please note: You must hold a full clean driving licence, be eligible for international travel, and successfully pass an Enhanced DBS check.
About Genedrive: Genedrive® is an affordable, real-time nucleic acid amplification system designed to support rapid genetic stratification and inform clinical treatment decisions in emergency care settings. As the business continues to develop and enhance its point-of-care diagnostic solutions, there is a significant opportunity to expand access to molecular diagnostic testing technology globally. Genedrive's vision is to transform lives by enabling rapid access to the benefits of molecular diagnostics.
The role: As a Field Engineer, you will provide engineering support for Genedrive products at customer sites, delivering servicing, maintenance, repair, commissioning, and technical support activities across the company's medical device portfolio. You will play a key role in ensuring products consistently meet customer requirements and company standards while acting as a professional ambassador for the Genedrive brand. This position combines extensive customer-facing field work with periods of office-based activity at the company's Manchester headquarters. Travel requirements may vary significantly, including periods of extensive national and international travel.
Key responsibilities:
- Troubleshoot Genedrive medical devices both remotely and on customer sites.
- Diagnose hardware and software issues and implement corrective actions.
- Commission and decommission medical devices within NHS and international healthcare environments.
- Carry out subsystem-level fault-finding using technical documentation and electronic schematics.
- Perform system maintenance, repairs, and software or hardware updates.
- Provide technical support and site preparation assistance to the commercial team.
- Act as the subject matter expert for Genedrive hardware and software operation.
- Prepare repair, maintenance, and rework instructions.
- Maintain accurate and up-to-date service documentation.
- Manage customer visits in line with agreed service level agreements.
- Liaise with engineering, commercial, service teams, and customers.
- Support manufacturing activities when required.
Skills and experience:
Essential:
- Minimum of 5 years' experience in a Field Engineer or Service Technician role working with electronic devices.
- Proven experience troubleshooting electronic systems using software tools and log files.
- Experience interpreting engineering drawings and carrying out fault-finding activities.
- Experience handling and replacing ESD-sensitive subsystems.
- Strong troubleshooting skills using technical documentation and software logs.
- Experience working within regulated environments and under customer or time pressures.
- Ability to troubleshoot equipment both in person and remotely.
- A proactive, solution-focused approach.
- Eligibility for international travel across Europe, the Middle East, and the USA.
- Relevant qualifications supporting your engineering experience.
- Full clean driving licence.
Desirable:
- Experience with technologies including Bluetooth, IP networks, SFTP configuration, Wi-Fi configuration, Windows command-line tools, POCT1-A/HL7 integration, Android OS, Android debug mode, Android OS updates, and BIOS configuration.
- City & Guilds 2377 qualification or equivalent PAT testing certification.
- Experience within the medical device or in vitro diagnostics sector.
Benefits:
- Competitive Salary + Discretionary bonus scheme.
- Private healthcare.
- Death in service benefit.
- Group income protection.
- Share option scheme.
- 25 days annual leave plus 8 bank holidays.
- Group personal pension scheme.
How to apply for the role:
If you have the skills and experience required for this Field Engineer position, we would love to hear from you. Click "Apply" today with your latest CV. You must be authorised to work in the UK. No agencies please.
Locations
Medical Device / IVD Field Engineer in Cheshire, Warrington employer: Genedrive
Genedrive is an exceptional employer that prioritises the well-being and professional growth of its employees. With a competitive salary, comprehensive benefits including private healthcare and a share option scheme, and a dynamic work culture that encourages innovation and collaboration, you will be part of a team dedicated to transforming lives through cutting-edge healthcare technology. The role of Medical Device / IVD Field Engineer offers unique opportunities for international travel and hands-on experience in a rapidly evolving field, making it a rewarding choice for those passionate about making a difference in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Device / IVD Field Engineer in Cheshire, Warrington
✨Tip Number 1
Get your networking game on! Reach out to professionals in the medical device field, attend industry events, and connect with people on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when discussing your experience with troubleshooting and technical support. Remember, it's all about showcasing how you can solve problems effectively.
✨Tip Number 3
Tailor your approach for each application. Research Genedrive and understand their products and values. When you apply through our website, make sure to highlight how your skills align with their mission of transforming lives through molecular diagnostics.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Device / IVD Field Engineer in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Engineer role. Highlight your experience with electronic devices and troubleshooting skills, as these are key for us at Genedrive. Use specific examples that showcase your expertise in medical devices or IVD.
Showcase Relevant Experience:When writing your application, emphasise your hands-on experience in regulated environments. We want to see how you've tackled challenges in the past, especially in customer-facing roles. This will help us understand how you can support our mission.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the position.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Genedrive team!
How to prepare for a job interview at Genedrive
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of Genedrive's products. Brush up on troubleshooting electronic systems and be ready to discuss your experience with software tools and log files. This will show that you’re not just familiar with the tech, but you can also handle it under pressure.
✨Showcase Your Customer Skills
As a Field Engineer, you'll be interacting with customers regularly. Prepare examples of how you've successfully managed customer relationships in the past. Highlight your proactive, solution-focused approach to problem-solving, especially in regulated environments.
✨Prepare for Travel Questions
Since this role involves significant travel, be ready to discuss your flexibility and experience with international travel. Share any relevant experiences that demonstrate your adaptability and readiness to work in diverse healthcare settings.
✨Familiarise Yourself with Regulations
Understanding the regulatory environment is crucial in the medical device sector. Brush up on relevant regulations and standards that apply to medical devices and diagnostics. Being knowledgeable about these will help you stand out as a candidate who takes compliance seriously.
