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- Tasks: Lead a team of engineers in the EMEA region for installation and maintenance of medical devices.
- Company: Join a leading medical equipment manufacturer focused on innovation and customer satisfaction.
- Benefits: Enjoy flexible work arrangements with occasional travel and opportunities for professional growth.
- Why this job: Make an impact in healthcare while developing your leadership skills in a dynamic environment.
- Qualifications: Bachelor’s degree in Engineering or related field with 5-7 years of field service management experience.
- Other info: Work closely with global teams and drive initiatives for continuous improvement.
The predicted salary is between 42000 - 84000 £ per year.
Location: North UK (Flexible with occasional travel)
Reports To: Regional General Manager – EMEA
Position Overview:
The Field Service Manager will support the field service operations across multiple regions. The role involves leading a team of engineers in the EMEA region directly, ensuring timely and efficient installation, maintenance, and troubleshooting of our products, and providing leadership in customer support initiatives. This position requires a high level of technical expertise, leadership skills, and the ability to manage a diverse team. Responsibilities include: service process development & testing, training, technical support & troubleshooting, repairs & refurbishment, documentation, tracking & reporting metrics, and project management aspects including planning & scoping.
Key Responsibilities:
- Leadership and Team Management:
- Manage, mentor, and develop the EMEA field service engineer team, ensuring that they have the resources, training, and support needed to perform at their best.
- Support the global field service engineer team, ensuring that they have the resources and training to perform at their best.
- Develop and implement performance metrics to measure the effectiveness of EMEA field service activities, ensuring continuous improvement and operational excellence.
- Oversee the installation, repair, and preventive maintenance of medical devices in EMEA, ensuring compliance with company standards and regulatory requirements.
- Manage escalations and resolve complex technical issues, working with cross-functional teams to provide timely solutions.
- Collaborate with other departments (R&D, Quality, Regulatory) to ensure service readiness for new product launches and upgrades, including training and compliance in accordance with all relevant regulatory requirements.
- Drive initiatives to improve efficiency, reduce costs, and optimize service delivery processes.
- Act as the point of contact for any critical service issues and work closely with customers to ensure expectations are met.
- Gather feedback from customers to inform product development and continuous service improvements.
- Work closely with regional teams around the world to ensure customer complaint management, including use of associated systems (e.g. Odoo, JIRA etc.).
- Manage the regional field service budget, ensuring that resources are allocated efficiently and in line with business priorities.
- Coordinate with Supply Chain on procurement of necessary tools, equipment, and spares required for field service operations.
Qualifications and Skills:
- Bachelor’s degree in Engineering, Biomedical Engineering, or a related field (or equivalent work experience).
- Minimum of 5-7 years of experience in field service management, preferably in the medical device industry.
- Proven experience managing a global or cross-country team and executing strategic initiatives.
- Strong technical background with expertise in medical device maintenance, troubleshooting, and installation.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and manage competing priorities.
- Willingness to travel within the EMEA region as required.
- Knowledge of relevant regulatory standards and certifications (e.g., ISO, FDA, ISO13485 etc.).
- Proficiency in service management software and other relevant IT tools.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Medical Equipment Manufacturing
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Field Service Manager employer: Genea Biomedx
Contact Detail:
Genea Biomedx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Familiarize yourself with the specific medical devices and technologies that our company specializes in. Understanding the technical aspects and common issues related to these products will give you an edge during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed and developed teams in previous roles. Be ready to discuss your approach to mentoring and supporting team members, as this is crucial for the Field Service Manager position.
✨Tip Number 3
Showcase your ability to handle complex technical issues by preparing case studies or examples from your past work. This will demonstrate your problem-solving skills and your capacity to collaborate with cross-functional teams.
✨Tip Number 4
Research the regulatory standards relevant to the medical device industry, such as ISO and FDA requirements. Being knowledgeable about these regulations will not only help you in the application process but also show your commitment to compliance and quality in service delivery.
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service management, especially in the medical device industry. Emphasize your leadership skills and any experience managing cross-country teams.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you've successfully led teams, managed budgets, and improved service delivery processes in previous positions.
Highlight Technical Expertise: Clearly outline your technical background related to medical devices, including any certifications or training you have received. This will demonstrate your capability to handle the technical aspects of the role.
Showcase Problem-Solving Skills: Provide examples in your application of how you've resolved complex technical issues in the past. This could include specific challenges you faced and the solutions you implemented, showcasing your ability to manage escalations effectively.
How to prepare for a job interview at Genea Biomedx
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll be leading a team of engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Technical Expertise
Highlight your technical background in medical devices. Be ready to discuss specific experiences with installation, maintenance, and troubleshooting, as well as any relevant certifications you hold.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle complex technical issues or manage escalations, providing clear examples from your previous roles.
✨Understand Regulatory Standards
Familiarize yourself with relevant regulatory standards such as ISO and FDA. Be ready to explain how you ensure compliance in field service operations and how this impacts customer satisfaction.
