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For Companies At a Glance
- Tasks: Provide empathetic support to members and manage enquiries across various channels.
- Company: GenderGP, a pioneer in accessible gender-affirming healthcare since 2015.
- Benefits: Competitive salary, fully remote work, flexible hours, and professional development opportunities.
- Why this job: Be the first point of contact, making a real difference in members' journeys.
- Qualifications: Experience in customer support, excellent communication skills, and a solution-focused mindset.
- Other info: Join a supportive team dedicated to inclusive healthcare and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
About GenderGP
At GenderGP, our mission is to make gender-affirming healthcare accessible, inclusive, and supportive. Since 2015, we’ve been pioneering compassionate online care around the world. We’re seeking a proactive, empathetic Member Support Specialist to provide exceptional assistance to our community and ensure every member interaction is handled with care, clarity, and professionalism.
Why this role matters
You’ll be the first point of contact for our members, helping them navigate their journey with us and making their experience seamless and supportive. By responding to enquiries quickly and accurately, you’ll play a key role in building trust and confidence in our service.
What you’ll be doing
- Responding to member emails and chatbot enquiries with empathy and professionalism.
- Managing our centralised inbox via Trengo, ensuring all communications are handled efficiently.
- Handling social media enquiries and responding to reviews on Google Reviews and Trustpilot.
- Escalating queries to the relevant team member/s where technical or other support is required.
- Working at pace, enjoying the challenge of solving member problems, and providing exceptional support.
- Using purpose-built resources to guide responses, ensuring consistency and accuracy.
- Independently learning about our service, procedures, and related topics, with ongoing support available.
- Supporting members through new product launches and service expansion.
Who you are
- Experienced in customer support, ideally in healthcare, telehealth, or regulated industries.
- A natural communicator with excellent written English and the ability to explain complex information clearly.
- Confident managing multiple tasks and channels while maintaining attention to detail.
- Empathetic and solution-focused, you enjoy making a positive impact on someone’s experience.
- Comfortable learning independently while using structured resources and guidance to support decision-making.
Salary & Benefits
- Competitive, based on experience.
- Fully remote, with UK-based preference and flexible hours.
- Opportunity for professional development and training in member support, telehealth services, and platform tools.
Nice-to-haves
- Experience in telehealth or gender-affirming care.
- Familiarity with Trengo or centralised inbox management tools.
- Comfortable handling high-volume support and navigating complex member queries.
Member Support Specialist in Edinburgh employer: GenderGP
Contact Detail:
GenderGP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Support Specialist in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research GenderGP's mission and values so you can show how your skills align with their goals. This will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with members directly, role-play common scenarios with a friend or family member. This will help you respond with empathy and professionalism when it counts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled tricky situations. Be ready to share these stories in your interviews to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the GenderGP team.
We think you need these skills to ace Member Support Specialist in Edinburgh
Some tips for your application 🫡
Show Your Empathy: When writing your application, let your empathy shine through. Remember, this role is all about supporting our members, so share experiences where you've helped others and how you approached those situations with care.
Be Clear and Concise: We love a good communicator! Make sure your application is easy to read and straight to the point. Use clear language to explain your skills and experiences, especially those that relate to customer support and healthcare.
Highlight Relevant Experience: If you've worked in customer support or healthcare before, make it known! Share specific examples of how you've handled enquiries or solved problems, as this will show us you're ready for the challenges of the Member Support Specialist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GenderGP
✨Show Your Empathy
As a Member Support Specialist, empathy is key. During the interview, share examples of how you've handled sensitive situations in the past. This will demonstrate your ability to connect with members and provide the compassionate support they need.
✨Know the Company Inside Out
Familiarise yourself with GenderGP's mission and values. Understand their approach to gender-affirming healthcare and be ready to discuss how you can contribute to making their services more accessible and supportive for members.
✨Demonstrate Your Communication Skills
Since you'll be responding to member enquiries, it's crucial to showcase your communication skills. Practice explaining complex information clearly and concisely. You might even want to prepare a mock response to a common query to illustrate your approach.
✨Be Ready to Handle Multiple Tasks
The role involves managing various channels and tasks simultaneously. Prepare to discuss how you prioritise your workload and stay organised under pressure. Sharing specific strategies or tools you use can highlight your ability to thrive in a fast-paced environment.