At a Glance
- Tasks: Welcome and assist customers, ensuring a fun arcade experience.
- Company: Join Genda-Playnation Entertainment, where fun meets fantastic customer service.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Exciting seasonal role with opportunities to grow in a lively setting.
- Why this job: Perfect for those who love teamwork and creating memorable moments.
- Qualifications: Must be 18+, with a passion for customer interaction.
The predicted salary is between 20000 - 25000 £ per year.
Genda-Playnation Entertainment are now recruiting for Seasonal Customer Service Assistants at our arcade in Barmston Beach Holiday Park, Sands Lane, Driffield YO25 8PJ. If you enjoy working with people, thrive in a fast-paced environment, and want a fun seasonal role, this Customer Service Assistant opportunity could be perfect for you.
As a Seasonal Customer Service Assistant, you'll help create an exciting and welcoming experience for holidaymakers of all ages while working in one of our lively arcade venues.
About Us
At Genda-Playnation Entertainment, we are passionate about delivering outstanding customer experiences in fun-filled holiday environments. We take pride in creating memorable moments for our guests and ensuring every customer leaves with a smile and returns year after year. We are now looking for energetic, friendly, and motivated individuals to join our team as Seasonal Customer Service Assistants for the 2026 season.
The Role
As a Customer Service Assistant, your responsibilities will include:
- Welcoming and assisting customers within the arcade
- Delivering excellent customer service in a friendly and professional manner
- Listening to customer concerns and resolving issues efficiently
- Helping to maintain a safe, clean, and welcoming environment for guests of all ages
- Ensuring the arcade remains tidy, attractive, and well presented
- Learning about our games, products, and promotions so you can confidently assist customers
- Working as part of a fast-paced and supportive team
This is an ideal role for someone who enjoys customer interaction, teamwork, and working in an exciting entertainment environment.
Job Details
Age Requirement: 18+ Contract Type: Average contract length 6 months. Each location operates on different opening & closing seasonal dates, so contract length may vary. 40 hours per week average during Peak season. 27 hours per week average during Off Peak season. Each location operates on different opening & closing times, so contractual hours per week may vary. Flexible on shift patterns. Day and evening shifts. Weekend availability required (including public holidays).
Customer Service Assistant in London employer: Genda Playnation Entertainment Ltd
Genda-Playnation Entertainment is an excellent employer for those seeking a vibrant and engaging work environment at our arcade in Thornwick Bay Holiday Village. We offer competitive pay, flexible hours, and a supportive team culture that values your contributions while providing opportunities for personal growth and development. Join us for a fun seasonal role where you can make lasting memories with both customers and colleagues alike.
Contact Details:
Genda Playnation Entertainment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in London
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Genda Playnation Entertainment Ltd.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Genda Playnation Entertainment Ltd.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Genda Playnation Entertainment Ltd.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Genda Playnation Entertainment Ltd!
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Genda Playnation Entertainment Ltd, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Genda Playnation Entertainment Ltd!
How to prepare for a job interview at Genda Playnation Entertainment Ltd
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Genda Playnation Entertainment Ltd that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Genda Playnation Entertainment Ltd during this peak time and how you can be an asset to their team.
