At a Glance
- Tasks: Welcome and assist customers, ensuring a fun and safe arcade experience.
- Company: Join Genda-Playnation Entertainment, a leader in holiday entertainment.
- Benefits: Enjoy free parking, staff discounts, and 25 days annual leave pro rata.
- Other info: Flexible shifts available with full training provided for all new hires.
- Why this job: Perfect for those who love teamwork and customer interaction in a lively environment.
- Qualifications: Must be 18+, reliable, and passionate about delivering great service.
The predicted salary is between 10 - 12 £ per hour.
Genda-Playnation Entertainment are now recruiting for Seasonal Customer Service Assistants at our arcade in Grannies Helian Hame Holiday Park, Dornoch, Sutherland, Scotland, IV25 3QD.
If you enjoy working with people, thrive in a fast-paced environment, and want a fun seasonal role, this Customer Service Assistant opportunity could be perfect for you. As a Seasonal Customer Service Assistant, you'll help create an exciting and welcoming experience for holidaymakers of all ages while working in one of our lively arcade venues.
About Us
At Genda-Playnation Entertainment, we are passionate about delivering outstanding customer experiences in fun-filled holiday environments. We are now looking for energetic, friendly, and motivated individuals to join our team as Seasonal Customer Service Assistants for the 2026 season.
The Role: Customer Service Assistant
Your responsibilities will include:
- Welcoming and assisting customers within the arcade
- Delivering excellent customer service in a friendly and professional manner
- Listening to customer concerns and resolving issues efficiently
- Helping to maintain a safe, clean, and welcoming environment for guests of all ages
- Ensuring the arcade remains tidy, attractive, and well presented
- Learning about our games, products, and promotions so you can confidently assist customers
- Working as part of a fast-paced and supportive team
This is an ideal role for someone who enjoys customer interaction, teamwork, and working in an exciting entertainment environment.
Job Details
- Age Requirement: 18+
- Contract Type: Average contract length 6 months. Each location operates on different opening & closing seasonal dates, so contract length may vary.
- 16+ hours per week average - Each location operates on different opening & closing times, so contractual hours per week may vary. Flexible on shift patterns.
- Day and evening shifts
- Weekend availability required (including public and bank holiday availability)
- Full-time and part-time opportunities available
- Overtime available during busy periods
Benefits
- Free parking
- Uniform provided (T-shirt, sweatshirt, and trousers)
- Free use of pool and shows for friends and family
- Staff discounts where available
- 25 days annual leave (pro rata)
- Full on-the-job training provided
You’ll receive hands-on training and support while working alongside experienced supervisors, helping you quickly build confidence in your Seasonal Customer Service Assistant role.
Apply Today
If you are friendly, reliable, and enjoy delivering excellent customer service, we would love to hear from you. Apply now to join Genda-Playnation Entertainment as a Seasonal Customer Service Assistant and be part of an exciting 2026 season at Grannies Helian Hame Holiday Park!
Customer Service Advisor - Weekends (Temporary, Part Time) in Highland employer: Genda Playnation Entertainment Ltd
Genda-Playnation Entertainment is an excellent employer for those seeking a vibrant and engaging work environment at our arcade in Thornwick Bay Holiday Village. We offer competitive pay, flexible hours, and a supportive team culture that values your contributions while providing opportunities for personal growth and development. Join us for a fun seasonal role where you can make lasting memories with both customers and colleagues alike.
Contact Details:
Genda Playnation Entertainment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Weekends (Temporary, Part Time) in Highland
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Genda Playnation Entertainment Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Genda Playnation Entertainment Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - Weekends (Temporary, Part Time) in Highland
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Genda Playnation Entertainment Ltd.
How to prepare for a job interview at Genda Playnation Entertainment Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Genda Playnation Entertainment Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Genda Playnation Entertainment Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
