At a Glance
- Tasks: Welcome and assist customers, ensuring a fun and safe arcade experience.
- Company: Join Genda-Playnation Entertainment, where we create memorable moments for holidaymakers.
- Benefits: Enjoy free parking, staff discounts, and 25 days annual leave (pro rata).
- Other info: Flexible shifts available with full training provided to boost your confidence.
- Why this job: Be part of an energetic team in a lively entertainment environment this season.
- Qualifications: Must be 18+, friendly, reliable, and enjoy customer interaction.
The predicted salary is between 10 - 12 £ per hour.
Genda-Playnation Entertainment are now recruiting for Seasonal Customer Service Assistants at our arcade in Southerness Holiday Park, Southerness, Dumfries, Scotland, DG2 8AZ.
If you enjoy working with people, thrive in a fast-paced environment, and want a fun seasonal role, this Customer Service Assistant opportunity could be perfect for you. As a Seasonal Customer Service Assistant, you'll help create an exciting and welcoming experience for holidaymakers of all ages while working in one of our lively arcade venues.
About Us
At Genda-Playnation Entertainment, we are passionate about delivering outstanding customer experiences in fun-filled holiday environments. We take pride in creating memorable moments for our guests and ensuring every customer leaves with a smile and returns year after year. We are now looking for energetic, friendly, and motivated individuals to join our team as Seasonal Customer Service Assistants for the 2026 season.
The Role
As a Customer Service Assistant, your responsibilities will include:
- Welcoming and assisting customers within the arcade
- Delivering excellent customer service in a friendly and professional manner
- Listening to customer concerns and resolving issues efficiently
- Helping to maintain a safe, clean, and welcoming environment for guests of all ages
- Ensuring the arcade remains tidy, attractive, and well presented
- Learning about our games, products, and promotions so you can confidently assist customers
- Working as part of a fast-paced and supportive team
This is an ideal role for someone who enjoys customer interaction, teamwork, and working in an exciting entertainment environment.
Job Details
- Age Requirement: 18+
- Contract Type: Average contract length 6 months. Each location operates on different opening & closing seasonal dates, so contract length may vary.
- 16+ hours per week average - Each location operates on different opening & closing times, so contractual hours per week may vary.
- Day and evening shifts
- Weekend availability required (including public and bank holiday availability)
- Full-time and part-time opportunities available
- Overtime available during busy periods
Benefits
- Free parking
- Uniform provided (T-shirt, sweatshirt, and trousers)
- Free use of pool and shows for friends and family
- Staff discounts where available
- 25 days annual leave (pro rata)
- Full on-the-job training provided
You’ll receive hands-on training and support while working alongside experienced supervisors, helping you quickly build confidence in your Seasonal Customer Service Assistant role.
Apply Today
If you are friendly, reliable, and enjoy delivering excellent customer service, we would love to hear from you. Apply now to join Genda-Playnation Entertainment as a Seasonal Customer Service Assistant and be part of an exciting 2026 season at Southerness Holiday Park!
Seasonal Customer Service Assistant in Dumfries employer: Genda Playnation Entertainment Ltd
Genda-Playnation Entertainment is an exceptional employer, offering a vibrant work culture where teamwork and customer interaction thrive in the lively setting of Southerness Holiday Park. With benefits such as free parking, staff discounts, and comprehensive training, employees can enjoy a rewarding seasonal role while creating memorable experiences for holidaymakers. Join us to be part of a supportive team that values your contributions and fosters personal growth in a fun-filled environment.
Contact Details:
Genda Playnation Entertainment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Customer Service Assistant in Dumfries
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Genda Playnation Entertainment Ltd.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Genda Playnation Entertainment Ltd.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Genda Playnation Entertainment Ltd.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Genda Playnation Entertainment Ltd!
We think you need these skills to ace Seasonal Customer Service Assistant in Dumfries
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Genda Playnation Entertainment Ltd, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Genda Playnation Entertainment Ltd!
How to prepare for a job interview at Genda Playnation Entertainment Ltd
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Genda Playnation Entertainment Ltd that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Genda Playnation Entertainment Ltd during this peak time and how you can be an asset to their team.
