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- Tasks: Deliver outstanding customer service and maintain a fun, safe environment.
- Company: Join Genda-Playnation Entertainment, where we create exciting memories for our customers.
- Benefits: Enjoy free parking, provided uniform, and 25 days annual leave pro rata.
- Why this job: Be part of a vibrant team and make every customer's visit memorable.
- Qualifications: Must be 18+, motivated, and ready to provide excellent service.
- Other info: Flexible hours with on-the-job training and opportunities for growth.
The predicted salary is between 25400 - 25400 £ per year.
Genda-Playnation Entertainment are now recruiting for Customer Service Assistants in our arcade at Cambridge Motorway Services, CB23 4WU.
COMPANY PROFILE
Here at Genda-Playnation Entertainment, we are passionate about what we do. We are committed to giving our customers fantastic service in a fun and exciting holiday environment. We put our heart and soul into creating exciting memories for all our customers to ensure they leave happy and return year on year.
Genda-Playnation Entertainment are looking for new Customer Service Assistants for their 2026 season. We are looking for fast-paced, motivated and intuitive individuals to support the day-to-day operations of a licensed gaming venue by delivering excellent customer service, maintaining a clean and safe environment, and ensuring full compliance with legal and company standards. This includes welcoming customers, handling cash responsibly, reporting machine issues, and promoting business offerings.
KEY RESPONSIBILITIES
- Deliver and support company sales targets
- Provide outstanding customer service at all times
- Maintain high standards of cleanliness and presentation
- Proactively implement Challenge 25 procedures
- Promote products and services to all customers
- Customer interactions and AV checks
- Monitor national exclusions
- Handle customer queries and complaints professionally
SECURITY & COMPLIANCE
- Ensure the safety and security of cash, equipment, and company property
- Never leave cash or keys unattended or accessible to unauthorised persons
- Follow all company procedures regarding security and operations
HEALTH & SAFETY
- Follow all health and safety policies and procedures
- Report hazards or incidents to your supervisor promptly
- Take appropriate action in the event of health and safety concerns
- Ensure all tasks comply with current legislation and company guidelines
OUTLINE OF THE ROLE
- Job Role: Customer Service Assistants (aged 18 plus)
- Salary: National Living Wage (revised from 1st April 2026)
- Benefits: Free Parking, Uniform provided (T shirt, Sweat-shirt, trousers)
- Hours: Full time - 42 hours + OT per week, Working hours between 9am - 9pm, Monday - Sunday, Flexible irregular shift pattern
- Must be able to travel to and from venue on notice
- Start Date: As soon as possible (Seasonal contract)
- Annual Leave: 25 days pro rata
We provide on-the-job training for the position, ensuring that you can get up to speed whilst working alongside one of our supervisors. If you think you are suitable for the role, please apply!
Customer Service Assistant in Cambridge employer: Genda Playnation Entertainment Ltd
Contact Detail:
Genda Playnation Entertainment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genda-Playnation Entertainment. Understanding their values and what they stand for will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints in real life.
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, showing up looking smart can make a great first impression. It shows you care about the role and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure we get your details and can consider you for the Customer Service Assistant role.
We think you need these skills to ace Customer Service Assistant in Cambridge
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We love seeing candidates who are genuinely excited about creating fantastic experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any previous customer service experience or relevant skills that make you a great fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences and focus on what makes you the ideal candidate for the Customer Service Assistant position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Genda Playnation Entertainment Ltd
✨Know the Company
Before your interview, take some time to research Genda-Playnation Entertainment. Understand their values, mission, and what makes them unique in the entertainment industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll need to demonstrate your ability to handle customer queries and complaints. Prepare specific examples from your past experiences where you provided excellent service or resolved issues effectively. This will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions or compliance with health and safety policies. Practise how you would respond to these scenarios, focusing on your problem-solving skills and adherence to company standards.
✨Dress the Part
Even though the role provides a uniform, it's important to make a good first impression. Dress smartly for your interview to show that you take the opportunity seriously. A neat appearance can set a positive tone right from the start!