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- Tasks: Engage with customers and resolve their issues in a fun arcade environment.
- Company: Join Genda-Playnation Entertainment, where we create exciting memories for holidaymakers.
- Benefits: Enjoy free parking, uniform, pool access, discounts, and flexible hours.
- Other info: On-the-job training provided, with opportunities for overtime during busy periods.
- Why this job: Be part of a vibrant team and make holidays unforgettable for our guests.
- Qualifications: Must be 18+, motivated, and ready to provide excellent customer service.
The predicted salary is between 12 - 12 £ per hour.
Genda-Playnation Entertainment are now recruiting for Seasonal Customer Service Assistants at our arcade in Craig Tara Holiday Park, Dunure Road, Ayr, KA7 4LB.
COMPANY PROFILE
Here at Genda-Playnation Entertainment, we are passionate about what we do. We are committed to giving our customers fantastic service in a fun and exciting holiday environment. We put our heart and soul into creating exciting memories for all our customers to ensure they leave happy and return year on year.
Genda-Playnation Entertainment are looking for fast-paced, motivated and intuitive individuals to join us at these busy Arcade locations.
OUTLINE OF RESPONSIBILITIES
- To work in our holiday resort arcades engaging and helping customers.
- Listening to customer issues and resolving problems for them in a polite, helpful and efficient manner.
- To ensure the arcade is a safe and welcoming place for holiday makers of all ages.
- To ensure with the team that the arcade is clean, attractive and well merchandised.
- To learn about the range of products and promotions we run so you can inform customers accurately.
OUTLINE OF THE ROLE
- Job Role: Customer Service Assistant (aged 18 plus)
- Salary: National Living Wage
- Benefits: Free Parking, Uniform provided (T shirt, Sweat-shirt, trousers), Free use of pool and shows for friends and families, discounts where available.
- Hours: 30+ hours per week (Day & Evening shifts required, including Weekends)
- Start Date: As soon as possible (Seasonal contract)
- Annual Leave: 25 days pro rata.
- Other: Flexible working full time & part time vacancies. We can offer overtime in busy periods.
We provide on-the-job training for the position, ensuring that you can get up to speed whilst working alongside one of our supervisors. If you think you’re suitable for the role, please apply!
Seasonal Customer Service Assistant in Ayr employer: Genda Playnation Entertainment Ltd
Contact Detail:
Genda Playnation Entertainment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Customer Service Assistant in Ayr
✨Tip Number 1
Get to know the company! Before your interview, check out Genda-Playnation Entertainment's website and social media. Understanding their vibe and values will help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you feel more confident when discussing how you'd handle customer issues in the arcade.
✨Tip Number 3
Dress the part! When you show up for your interview, wear something smart-casual that reflects the fun environment of the arcade. It shows you're ready to fit in with the team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Seasonal Customer Service Assistant in Ayr
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We love candidates who are excited about creating fun experiences for our guests, so share any relevant experiences that highlight your passion.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your skills and experiences without rambling. Use bullet points if it helps to organise your thoughts!
Tailor Your Application: Make sure to customise your application for the Seasonal Customer Service Assistant role. Mention specific responsibilities from the job description and how your background aligns with them. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genda Playnation Entertainment Ltd
✨Know the Company
Before your interview, take some time to research Genda-Playnation Entertainment. Understand their values and what makes them unique in the holiday entertainment sector. This will help you align your answers with their mission of providing fantastic service and creating memorable experiences for customers.
✨Show Your Customer Service Skills
As a Seasonal Customer Service Assistant, you'll be engaging with customers daily. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, like dealing with a dissatisfied customer or ensuring the arcade is safe and welcoming. Practising these scenarios can help you respond confidently and effectively.
✨Dress the Part
Even though the role involves wearing a uniform, it's important to present yourself well during the interview. Opt for smart-casual attire that reflects your professionalism. This shows that you take the opportunity seriously and are ready to represent the fun and exciting atmosphere of the arcade.