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- Tasks: Engage with customers and resolve their issues in a fun arcade environment.
- Company: Join Genda-Playnation Entertainment, where we create exciting memories for holidaymakers.
- Benefits: Enjoy free parking, uniform, pool access, discounts, and flexible hours.
- Why this job: Be part of a vibrant team making holidays unforgettable for families.
- Qualifications: Must be 18+, motivated, and ready to provide excellent customer service.
- Other info: Seasonal role with opportunities for overtime and on-the-job training.
The predicted salary is between 20000 - 24000 £ per year.
Genda-Playnation Entertainment are now recruiting for Customer Service Assistants at our arcade in Craig Tara Holiday Park, Ayr, Scotland.
COMPANY PROFILE
Here at Genda-Playnation Entertainment, we are passionate about what we do. We are committed to giving our customers fantastic service in a fun and exciting holiday environment. We put our heart and soul into creating exciting memories for all our customers to ensure they leave happy and return year on year.
Genda-Playnation Entertainment are looking for new Customer Service Assistants for their 2026 season. We're looking for fast-paced, motivated and intuitive individuals to join us at these busy Arcade locations.
OUTLINE OF RESPONSIBILITIES
- To work in our holiday resort arcades engaging and helping customers.
- Listening to customer issues and resolving problems for them in a polite, helpful and efficient manner.
- To ensure the arcade is a safe and welcoming place for holiday makers of all ages.
- To ensure with the team that the arcade is clean, attractive and well merchandised.
- To learn about the range of products and promotions we run so you can inform customers accurately.
OUTLINE OF THE ROLE
- Job Role: Customer Service Assistants (aged 18 plus)
- Salary: National Living Wage (revised from 1st April 2026)
- Benefits: Free Parking, Uniform provided (T shirt, Sweat-shirt, trousers), Free use of pool and shows for friends and families, discounts where available.
- Hours: Vary through the season but minimum of 6 hours when working.
- Start Date: As soon as possible (Seasonal contract)
- Annual Leave: 25 days pro rata.
- Other: Flexible working full time & part time vacancies. We can offer overtime in busy periods.
- We provide on-the-job training for the position, ensuring that you can get up to speed whilst working alongside one of our supervisors.
If you think you're suitable for the role, please apply!
Locations
Customer Service Assistant in Ayr, Scotland employer: Genda Playnation Entertainment Ltd
Contact Detail:
Genda Playnation Entertainment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Ayr, Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genda-Playnation Entertainment. Understand their values and what makes them tick. This way, you can show them you're not just another candidate but someone who genuinely cares about creating fantastic experiences for customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or engage with customers. Role-play with a friend or family member to get comfortable with handling different situations. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Dress the part! Even though it's a fun environment, showing up looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you’re in the running for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
We think you need these skills to ace Customer Service Assistant in Ayr, Scotland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We love candidates who are excited about creating fantastic experiences for our customers, so share why you want to be part of our team.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the role. We’re looking for motivated individuals, so emphasise any past roles where you’ve engaged with customers or worked in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Assistant role at Genda-Playnation Entertainment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genda Playnation Entertainment Ltd
✨Know the Company
Before your interview, take some time to research Genda-Playnation Entertainment. Understand their values, mission, and what makes them unique in the holiday entertainment sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to engage with customers is key. Prepare examples from your past experiences where you've successfully resolved customer issues or created positive interactions. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult customer or ensuring the arcade remains a safe and welcoming environment. Practise your responses to these scenarios so you can answer confidently and show your problem-solving skills.
✨Dress the Part
Even though you'll be provided with a uniform, it's important to make a good first impression. Dress smartly for your interview to convey professionalism and enthusiasm for the role. It shows that you respect the opportunity and are serious about joining their team.