At a Glance
- Tasks: Manage client and investor data, ensuring accuracy across global platforms.
- Company: Join Gen II, a leading fund administration firm in Southampton.
- Benefits: Competitive salary, professional development, and potential for agile working.
- Other info: Opportunity to grow your skills in a fast-paced, collaborative environment.
- Why this job: Be part of a dynamic team making a real impact in finance.
- Qualifications: Experience in finance or data management; studying towards a relevant qualification.
The predicted salary is between 30000 - 40000 £ per year.
Within this role you will provide and promote a superior client experience for Gen II, by providing a multi-jurisdictional service for the Fund Administration business from a data management and system perspective. You will maintain the ongoing data management of the client/investor lifecycle, by ensuring all client and investor static data is captured, recorded and accurate in all core platforms used by the business, share technical knowledge and experience by promoting the use of Investran, Yardi and other related software across Gen II’s offices, maximizing the value of these and other related systems and ensuring consistent usage of these global platforms, within a control‑based environment. You’ll maintain and develop relationships with the client teams and promote the positive image of Gen II through the professional application of our services and knowledge via the use of these global platforms.
What you’ll be doing
- Responsible for the day‑to‑day Client and Investor Data Management for Gen II Fund Administration business that will require multi‑jurisdictional visibility.
- Take part in static data remediation, migrations to, and efficient admin related reporting from, Investran and other related global platforms.
- Working closely with the operations team and clients facing teams to understand fund structures from a system setup perspective.
- You will be involved in the onboarding of new clients, from a static data perspective.
- You will be involved in the testing of system releases.
- Client focused with an ability to work in a fast paced, high pressured work environment.
- Part of the team that acts as a point of reference for the Institutional business to answer and resolve issues/queries related to the use of the Investran and other platforms under the Operations Teams remit.
- Assist with data integrity monitoring to ensure all client and investor static data is captured, recorded and accurate in all core platforms used by the business.
- Pro‑actively take on additional responsibilities and tasks as required by your line manager and the Investor Services team.
Business Management
- Prioritising own workloads and projects ensuring that deadlines are met.
- Dealing with matters and queries in a timely manner.
- Responsible for participating in appropriate projects and initiatives.
- Attend and constructively contribute to meetings and other internal committees/meetings as required from time to time.
Development of others
- Assist with presenting internal short courses and training sessions relating to system usage and setup.
- Sharing knowledge pro‑actively and freely.
Ideal background for this role
- Hold, or studying towards a recognised qualification (ICSA/CGI).
- 2 - 3 years’ relevant finance industry experience, within funds or data management role.
- Experience of working in a team and collaborating with others.
- Experience with Fund structures.
- Experience with data input.
- Experience with client servicing and adhering to SLAs.
- Experience with Investran/Yardi or any funds/real estate business platforms.
- Experience with client document portals.
- Demonstrated skills as an administrator or support role.
- Good knowledge of Excel and other MS office applications (Word, PowerPoint etc.).
- Understanding of GDPR and risks associated with personal/sensitive data.
- Understanding of the requirements to adhere to static data change controls procedures.
- Excellent presentation and communication skills, both written and verbal; comfortable communicating at all levels in the organisation.
- Curiosity and learning agility in AI including; using available tools for optimization opportunities, embracing AI driven change and being a culture carrier for others.
Role Location/Hybrid Schedule
This role is based in our Southampton office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances.
Administrator, Investor Services in Southampton employer: gen2fund.com
Gen II is an exceptional employer located in the vibrant city of Southampton, offering a dynamic work environment that prioritises client satisfaction and operational excellence. With a strong focus on employee development, we provide opportunities for growth through training and collaboration, fostering a culture of knowledge sharing and innovation. Our commitment to a supportive workplace, combined with the flexibility of Agile Working arrangements, makes Gen II a rewarding place to build your career in the finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator, Investor Services in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the finance and fund administration sectors, especially those who work with Investran or Yardi. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with data management and client servicing. Bring examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After meeting someone or having an interview, drop them a quick email thanking them for their time and reiterating your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Administrator, Investor Services in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator, Investor Services role. Highlight your experience with data management and client servicing, and don’t forget to mention any familiarity with Investran or Yardi. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great fit. Be sure to mention your understanding of fund structures and your ability to work in a fast-paced environment, as these are key for us.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don’t shy away from demonstrating your ability to communicate complex information effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at gen2fund.com
✨Know Your Platforms
Familiarise yourself with Investran and Yardi before the interview. Be ready to discuss how you've used these platforms in previous roles or how you would approach learning them quickly. Showing that you have a grasp of these tools will impress the interviewers.
✨Demonstrate Client Focus
Prepare examples of how you've provided excellent client service in past roles. Think about specific situations where you resolved issues or improved client satisfaction. This will highlight your ability to maintain relationships and promote a positive image, which is key for this role.
✨Showcase Your Data Management Skills
Be ready to talk about your experience with data management and how you ensure accuracy and integrity. Discuss any relevant projects where you handled static data or participated in migrations, as this aligns directly with the responsibilities of the position.
✨Communicate Effectively
Practice your communication skills, both verbal and written. You might be asked to explain complex concepts simply, so think about how you can convey technical information clearly. This will demonstrate your ability to communicate at all levels within the organisation.
