At a Glance
- Tasks: Lead AI enablement and optimise research operations for impactful insights.
- Company: Join Gen, a global leader in digital freedom and cybersecurity.
- Benefits: Flexible work, competitive pay, and a focus on well-being.
- Other info: Dynamic team culture that values diversity and continuous learning.
- Why this job: Be at the forefront of AI innovation and make a real difference.
- Qualifications: Experience in operations or research, with a passion for AI.
The predicted salary is between 70000 - 90000 £ per year.
Location: London (3 days per week in the office)
About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives.
How We Work: Our hybrid work style (3 days in the office – London) gives us the face‑to‑face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work.
About The Role: The Insight Operations & AI Enablement Lead sits within the Global Insights & Strategy team, part of Global Marketing (Marketing, Brand & Communications). The role sits at the intersection of strategy, operations and enablement, building and scaling the operational and AI foundations of the Insight function so the team can move faster, work smarter and focus on high‑value insight and strategy. You will lead the AI enablement agenda for the Insight team (where and how AI supports our work), own core team operations (budget, suppliers and team cadences), and run research operations (tools, governance, compliance and recruitment). By combining strong operations skills with technical curiosity and a service mindset, you will increase the speed, quality and strategic impact of the Insights team while ensuring responsible, compliant and cost‑effective delivery.
Key Responsibilities
- AI enablement: Define and maintain the AI roadmap for the Insight team, focusing on clear, high‑value use cases across the insight lifecycle (briefing, analysis, reporting, activation, knowledge management). Plan and run AI pilots (e.g. summarisation, coding, assistive authoring, knowledge search) with defined success criteria, turning proven pilots into standard workflows. Own a concise AI playbook covering workflows, prompts, templates and guardrails, including when work should be human‑only vs human‑in‑the‑loop. Partner with Legal, Privacy, InfoSec and central AI teams to ensure responsible AI use in line with Gen policies.
- Research operations: Maintain the inventory of research tools and platforms (survey, UX testing, panels, repositories, dashboards), including owners, contracts and purpose, and recommend standardisation or upgrades where helpful. Ensure research tools and practices are GDPR‑compliant and aligned to Gen’s privacy and data protection requirements; keep core consent and data‑handling guidance up to date. Oversee respondent recruitment processes (external panels, customer samples, in‑product intercepts) with agencies and internal partners, monitoring response rates, cost and participant experience. Create and maintain lean operations templates and checklists (e.g. consent language, incentives, screeners, data‑handling steps) and use automation/AI where appropriate to remove manual, repeatable tasks.
- Team operations: Support annual planning and in‑year tracking of insight budgets (agencies, panels, tools, training), and manage key renewals, POs and value checks for core suppliers. Coordinate the team rhythm – meetings, all hands, show‑and‑tells, training and offsites – with clear objectives, agendas, notes and follow‑ups stored in the right places (e.g. SharePoint, Stravito, Teams/Slack). Maintain and evolve core ways of working (intake/briefing, workstack tracking, debrief templates, documentation) and stakeholder guidance on how to work with the Insight team.
Education: Bachelor’s degree in a relevant field (e.g. Business, Operations, Marketing, Information Systems) or equivalent practical experience.
Experience: Experience in operations, programme management, research operations or marketing operations, ideally within insights, research, analytics, product or marketing. Hands‑on familiarity with research tools and workflows (e.g. survey platforms, UX testing tools, panels, insight repositories). Experience managing suppliers, contracts and budgets (planning, tracking, renewals, value assessment). Experience owning or overseeing AI tool adoption and development of AI workflows, and comfort experimenting with new technology in a structured way.
Skills: Strong process and systems thinking – able to map workflows and design simple, scalable processes. Technically curious – quick to learn new tools and translate them into practical use cases and guidance. Stakeholder management – credible with researchers, PMs, designers, marketers and ops/finance partners; able to influence without direct authority. Clear written and verbal communication, including playbooks, how‑to guides and training materials. Comfortable with change and ambiguity, and able to support others through adoption of new tools and ways of working.
Personal Attributes: Ability to thrive in a fast‑paced, high‑tech environment and manage complex problems. Service‑oriented: motivated by making it easier for the team to deliver great work and for stakeholders to use insight. Experiment‑driven: prefers test‑and‑learn over big‑bang changes. Methodical and detail‑oriented: approaches tasks with careful planning, ensuring processes are followed and details are addressed. Ethical and responsible: thoughtful about risk, especially around customer data and AI.
Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.
Insight Operations & AI Enablement Lead (Open) employer: Gen
Gen is an exceptional employer that champions a culture of innovation and collaboration, offering employees the flexibility to thrive in a hybrid work environment in London. With a strong focus on professional growth, competitive benefits, and a commitment to diversity, Gen empowers its team members to leverage AI as a partner in their work, ensuring they can deliver impactful insights while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Insight Operations & AI Enablement Lead (Open)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Gen. A casual chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Prepare for interviews by understanding Gen’s mission and values. Show how your skills align with their focus on AI and customer-driven solutions. It’s all about making that connection!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Apply through our website and express your interest in roles that match your skills, even if they’re not advertised yet.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm and keeps you top of mind for the hiring team.
We think you need these skills to ace Insight Operations & AI Enablement Lead (Open)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insight Operations & AI Enablement Lead role. Highlight your experience in operations, AI, and research tools, and show us how your skills align with our mission at Gen.
Show Your Passion for AI:We love candidates who see AI as a teammate! In your application, share examples of how you've used AI in your previous roles or how you envision it enhancing insights and operations. Let your enthusiasm shine through!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Gen.
How to prepare for a job interview at Gen
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI tools and workflows. Be ready to discuss how you've used AI in past roles, especially in operations or research. This will show that you're not just familiar with the tech but can also leverage it effectively.
✨Show Off Your Process Skills
Prepare to talk about your experience with mapping workflows and designing scalable processes. Think of specific examples where you've improved efficiency or streamlined operations. This is key for the Insight Operations & AI Enablement Lead role.
✨Be a Team Player
Gen values collaboration, so be ready to share how you've worked with different teams in the past. Highlight your stakeholder management skills and how you've influenced others without direct authority. This will demonstrate your ability to thrive in a team-oriented environment.
✨Stay Ethical and Responsible
Understand the importance of ethical considerations, especially when it comes to customer data and AI. Be prepared to discuss how you've ensured compliance and responsible use of technology in your previous roles. This will resonate well with Gen's values.
