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For Companies At a Glance
- Tasks: Coordinate service requests, manage logistics, and ensure smooth operations.
- Company: Join Gentech, a dynamic company in Lisburn focused on mechanical services.
- Benefits: Enjoy a competitive salary of £30k-£32k plus additional benefits.
- Why this job: Be the vital link between customers and technicians, enhancing service delivery.
- Qualifications: Experience in mechanical service coordination and strong negotiation skills required.
- Other info: Opportunity to train new staff and grow within a supportive team.
The predicted salary is between 30000 - 32000 £ per year.
Parts and Service Coordinator Lisburn Permanent Gentech Recruitment are delighted too be partnering with our client based in Lisburn, who are currently seeking an experienced Parts and Service Coordinator to join their team. The ideal candidate will be responsible for overseeing the coordination of service activities, ensuring that all operations run smoothly and efficiently. This role requires strong organisational skills, mechanical knowledge, and the ability to provide excellent customer service. The Service Coordinator will play a vital role in liaising between customers, technicians, and suppliers to ensure timely and effective service delivery. Duties Coordinate service requests and schedule appointments for equipment repairs and maintenance. Manage logistics related to shipping and receiving of parts and equipment. Negotiate with suppliers for the best pricing on parts and services required for repairs. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the service process. Maintain accurate records of service activities, including equipment repair history and customer interactions. Collaborate with the warehouse team to ensure timely availability of parts needed for repairs. Assist in training new staff on operational procedures related to service coordination. Experience Previous experience in a similar role within mechanical service industry is preferred. Strong mechanical knowledge with an understanding of repair processes is highly desirable. Proficient in using CMMS software or similar systems for tracking maintenance activities. Excellent negotiation skills to effectively communicate with suppliers and customers. Proven ability to deliver outstanding customer service while managing multiple tasks simultaneously. To speak in confidence or to find out further information on this role please contact Gemma Dunlop on or email Skills: Parts Service Coordinator Mechanical Engineering Customers
Parts and Service Co-Ordinator employer: Gen Tech Recruitment
Contact Detail:
Gen Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts and Service Co-Ordinator
✨Tip Number 1
Familiarize yourself with Computerised Maintenance Management Systems (CMMS) as they are crucial for this role. Being able to demonstrate your proficiency in using such software during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in coordinating service activities or managing logistics. Be ready to share specific examples of how you successfully handled service requests and ensured customer satisfaction.
✨Tip Number 3
Brush up on your negotiation skills, especially when it comes to dealing with suppliers. Prepare to discuss strategies you've used in the past to secure better pricing or terms for parts and services.
✨Tip Number 4
Showcase your mechanical knowledge by discussing relevant repair processes or equipment you are familiar with. This will demonstrate your capability to understand the technical aspects of the role and communicate effectively with technicians.
We think you need these skills to ace Parts and Service Co-Ordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Parts and Service Coordinator position. Make sure you understand the key responsibilities and required skills, such as mechanical knowledge and customer service excellence.
Tailor Your CV: Customize your CV to highlight relevant experience in mechanical service coordination. Emphasize your organizational skills, experience with CMMS software, and any previous roles that involved customer interaction or logistics management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background aligns with the company's needs. Mention specific examples of how you've successfully managed service requests or improved customer satisfaction in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Gen Tech Recruitment
✨Showcase Your Mechanical Knowledge
Make sure to highlight your understanding of mechanical processes and repair techniques during the interview. Be prepared to discuss specific examples from your previous experience that demonstrate your expertise in this area.
✨Demonstrate Strong Organizational Skills
Since the role requires excellent organizational abilities, share instances where you successfully managed multiple tasks or coordinated service requests. Use concrete examples to illustrate how you kept operations running smoothly.
✨Prepare for Customer Service Scenarios
Expect questions about how you handle customer inquiries and resolve issues. Think of past experiences where you provided exceptional customer service and be ready to explain your approach to ensuring customer satisfaction.
✨Familiarize Yourself with CMMS Software
Since proficiency in Computerised Maintenance Management Systems is essential, review any relevant software you have used in the past. Be ready to discuss how you utilized these systems to track service activities and manage inventory.
