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- Tasks: Visit clients to diagnose and repair wheelchairs, ensuring top-notch service.
- Company: GenTech connects you with a caring client in Lisburn focused on healthcare.
- Benefits: Enjoy a competitive salary, holiday entitlement, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a friendly atmosphere.
- Qualifications: 2 years in mechanical/electrical repairs and 5 GCSEs including English and Maths required.
- Other info: Work Monday to Friday, 8:00 am to 4:30 pm, with opportunities for growth.
GenTech are recruiting on behalf of our client based in Lisburn for a permanent Field Technician covering Mid Ulster Areas to include Glenavy, Antrim, Castledawson. All potential candidates should read through the following details of this job with care before making an application.
You will be required to carry out visits to clients' homes, day centres and schools to diagnose faults and also complete repairs, fitting adaptations/modifications necessary on a wide range of powered and manual wheelchairs. You will also be expected to complete equipment handover procedures with clients and deliver/collect when required. It is also necessary to provide a professional, friendly and high level of service to our clients and promote healthcare in a professional and positive manner at all times.
Main Duties and Responsibilities:- Treat all customers with respect, patience and dignity when entering their homes.
- Report all issues and product feedback to the companies Operations Supervisor or Regional Wheelchair Manager.
- Coordinate your daily workload and ensure punctuality when responding to customer needs.
- Conduct first level fault diagnosis on powered and manual wheelchairs and also plan preventative maintenance on powered wheelchairs.
- Be able to fit suppliers accessories and modifications needed to powered and manual wheelchairs.
- Carry out services, repair and refurbish manual and powered wheelchairs to meet original suppliers specifications.
- Plan and coordinate all job requests from clients ensuring agreed deadlines are met.
- Work to fixed Service Level Agreements (SLA's).
- Ensure any relevant documentation is completed accurately and all job records are returned to input the information into client database.
- Ensure all client equipment is labelled and correctly identified.
- 2 years experience of working within a mechanical/electrical/repairs role gained within the last 5 years.
- BTEC Level 2 Certificate/ Diploma in Electrical or Mechanical Engineering discipline or equivalent qualification.
- 5 GCSE Subjects of grade C or above (including English and Maths) or Equivalent qualifications.
- 1 years experience in a customer facing role gained within the last 5 years.
Company Benefits: Salary: £27,400- £28,085 per annum. Holiday entitlement: For further information contact Tanya Lyttle at GenTech Recruitment.
Field Technician - Repair/Maintenance employer: Gen Tech Recruitment
Contact Detail:
Gen Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technician - Repair/Maintenance
✨Tip Number 1
Familiarise yourself with the specific types of wheelchairs and equipment you'll be working on. Understanding the common faults and repair techniques can give you an edge during interviews, showing your proactive approach and technical knowledge.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role involves direct interaction with clients, demonstrating your ability to communicate effectively and empathetically will make you a more attractive candidate.
✨Tip Number 3
Prepare for potential scenario-based questions during interviews. Think about how you would handle difficult situations with clients or troubleshoot unexpected issues with equipment, as these are likely to come up.
✨Tip Number 4
Network with professionals in the healthcare and mobility sectors. Attend local events or join online forums where you can connect with others in the field, which may lead to valuable insights or referrals for the position.
We think you need these skills to ace Field Technician - Repair/Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechanical or electrical repairs. Include specific examples of your work with powered and manual wheelchairs, as well as any customer-facing roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing high-quality service. Mention your ability to treat customers with respect and dignity, and how you can contribute positively to the healthcare environment.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your BTEC Level 2 Certificate/Diploma in Electrical or Mechanical Engineering, and ensure you mention your GCSEs, especially in English and Maths, as these are essential for the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and repaired faults in previous roles. This will demonstrate your capability to handle the responsibilities of the Field Technician position effectively.
How to prepare for a job interview at Gen Tech Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with mechanical and electrical repairs. Highlight specific examples of how you've diagnosed and fixed issues in the past, especially related to powered and manual wheelchairs.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with clients, share experiences where you provided exceptional customer service. Emphasise your ability to treat customers with respect and patience, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to diagnose a fault or handle a difficult customer situation, and think through how you would respond effectively.
✨Understand the Company and Role
Research GenTech and their client’s services. Familiarise yourself with the specifics of the Field Technician role, including the importance of punctuality and adherence to Service Level Agreements (SLAs). This shows your genuine interest in the position.
