Permanent Customer Service Administrator required for Lisburn. Role Overview My client is seeking a reliable, organised, and customer-focused Customer Service Administrator to join their team. The successful candidate will act as a key point of contact for clients, managing daily enquiries, maintaining accurate transport records, and ensuring our commitment to exceptional service delivery is met consistently. Duties Include: Customer Enquiries investigate and resolve any discrepancies or errors internally. Reporting: Prepare and produce accurate scheduled daily and weekly reports for clients. Continuous Improvement: Participate in customer projects and support the implementation of operational enhancements. Ad-Hoc Administration: Perform additional administrative duties as required to support smooth client communication and operational workflows. Essential Criteria: Proven track record in a busy administrative role, ideally within a customer service environment. IT Literacy: Strong IT skills, including proficiency in Microsoft Office applications (Word, Excel, Outlook). Excellent eye for detail, particularly when reviewing manifests, reports, and transport documentation. Ability to communicate professionally, clearly, and tactfully with diverse stakeholders and clients. Organisational Skills: Excellent time-management capabilities with the ability to prioritize competing workloads in a fast-paced setting. A customer-first mindset with an empathetic, helpful approach. A positive "can-do" attitude and a flexible approach to daily tasks. Strong work ethic, reliability, and commitment to high-quality output. Desirable Criteria: Knowledge of, or a keen interest in, the transport and logistics industry. Benefits
Customer Service Administrator employer: Gen Tech Recruitment
Join a leading international insurance brokerage in Belfast as an Account Manager Global Solutions, where you will thrive in a collaborative and supportive work environment. With opportunities for professional development and exposure to complex multinational insurance programmes, this role not only offers a chance to enhance your skills but also to build strong relationships with clients and industry partners. Experience a rewarding career path in a company that values its employees and fosters growth.
