At a Glance
- Tasks: Assist the sales team with processing orders and providing top-notch admin support.
- Company: Join a dynamic team in Lisburn focused on customer satisfaction.
- Benefits: Competitive salary, company pension, long service leave, and free parking.
- Other info: Flexible work environment with opportunities for personal growth and development.
- Why this job: Make a real difference by enhancing customer experiences and supporting your team.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
The predicted salary is between 26000 - 28000 € per year.
Permanent Sales & Planning Administrator required for Lisburn.
Job Purpose: As an Administrator in the Sales Team, your primary responsibility will be to assist with sales and purchasing processing functions within the organisation and to provide admin support for the field sales team. You will play a crucial role in ensuring accurate and efficient processing of purchase and sales orders, managing inventory, and coordinating with clients, suppliers, and logistics teams. Attention to detail and strong relationship building skills are essential for success in this role.
Duties will include:
- Taking inbound sales calls, understanding what customers need, and creating quotations with friendly follow-up to make sure nothing gets missed.
- Preparing and sending quotes for our Sales Assessors and keeping everything on track.
- Manage and book Sales Assessors diaries efficiently.
- Manage and book overnight stays for field sales team.
- Make customer courtesy calls to check on outstanding quotations, confirm delivery satisfaction, and identify further business opportunities.
- Liaise internally with all departments to ensure customers receive a comprehensive 360 service.
- Living our Here to Help vibe friendly, fast, and always professional.
- Provide ideas and feedback to management to improve processes and enhance customer experience.
- Process Sales Orders before passing them to Purchasing.
- Plan and route daily Sales deliveries.
- Liaise with customers and relevant parties regarding delays or issues, ensuring timely resolution.
- Debrief Drivers upon their return, ensuring all paperwork is completed accurately.
- Ensure all planning and logistical requirements comply with company guidelines.
- Track and resolve all customer care issues, monitoring progress to completion.
- General Telephone call handling including responding to customer order enquiries, directing sales enquiries to sales team.
- Maintenance of Sage 200 supplier price lists and product sales prices.
- Assisting in maintenance of ISO quality auditing.
- Varied day to day administrative tasks.
- Treating all customers with patience, respect and be aware that many of our customers are disabled or have learning difficulties and require clear communications.
- Develop good working relationships with other staff.
- Contribute ideas to promote smooth operations and continuous improvement.
- Helping the team with anything extra the business needs - we're all in it together!
Essential Criteria:
- Requires strong communication skills, an organised approach to work.
- Ability to manage a wide range of tasks and prioritise appropriately.
- A genuine passion for delivering outstanding customer service.
- A warm, empathetic nature and the confidence to work with a wide range of customers with a positive can-do attitude.
- Experience in the healthcare sector is a bonus (but not essential!).
- Familiarity with Sage 200 or equivalent is an advantage.
- Strong computer skills and brilliant attention to detail.
- Be conversant with ISO 9001:2015.
Hours of Work: Monday - Friday 9.00 am - 5.00 pm
Salary: £26,000 - £28,000 (DOE)
Company Benefits:
- Long service additional leave.
- Company pension.
- Free parking.
For further information contact Tanya Lyttle at GenTech Recruitment.
Sales & Planning Administrator in Belfast employer: Gen Tech Recruitment
As a Sales & Planning Administrator in Lisburn, you will join a supportive and dynamic team that values attention to detail and outstanding customer service. The company fosters a collaborative work culture where your ideas for process improvement are welcomed, and offers excellent employee benefits including long service leave and a company pension. With opportunities for personal growth and a commitment to helping both customers and colleagues, this role is perfect for those looking to make a meaningful impact in their work.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Planning Administrator in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common sales scenarios with a friend. It’ll help you feel more confident when taking those inbound calls.
✨Tip Number 3
Don’t just wait for the interview; reach out! Connect with current employees on LinkedIn or engage with the company’s social media. A friendly message can go a long way in making you memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team!
We think you need these skills to ace Sales & Planning Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales & Planning Administrator role. Highlight your attention to detail and customer service experience, as these are key for us!
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it warm and professional, and mention how you can contribute to our 'Here to Help' vibe. We love seeing genuine enthusiasm!
Showcase Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or projects. We need someone who can juggle responsibilities like booking sales assessors and handling customer calls efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gen Tech Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales & Planning Administrator inside out. Familiarise yourself with sales processes, inventory management, and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled customer inquiries or resolved issues. Practising clear and concise responses will also help you convey your points effectively during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role, especially when processing orders and managing logistics. Bring up specific instances from your past work where your attention to detail made a difference. This could be anything from catching an error in an order to ensuring all paperwork was completed accurately.
✨Emphasise Teamwork and Flexibility
The job requires working closely with various departments and being adaptable to changing needs. Share examples of how you've collaborated with others in previous roles and how you’ve contributed to team success. Showing that you're a team player who can pitch in wherever needed will resonate well with the interviewers.
