At a Glance
- Tasks: Manage client and investor data, ensuring accuracy across global platforms.
- Company: Join Gen II, a leading fund administration firm in Southampton.
- Benefits: Competitive salary, hybrid working options, and professional development opportunities.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that enhances client experiences and drives innovation.
- Qualifications: Experience in finance or data management; studying towards ICSA/CGI is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Within this role you will provide and promote a superior client experience for Gen II, by providing a multi-jurisdictional service for the Fund Administration business from a data management and system perspective. You will maintain the ongoing data management of the client/investor lifecycle, by ensuring all client and investor static data is captured, recorded and accurate in all core platforms used by the business, share technical knowledge and experience by promoting the use of Investran, Yardi and other related software across Gen II’s offices, maximizing the value of these and other related systems and ensuring consistent usage of these global platforms within a control-based environment. You’ll maintain and develop relationships with the client teams and promote the positive image of Gen II through the professional application of our services and knowledge via the use of these global platforms.
What you’ll be doing
- Operational
- Responsible for the day-to-day Client and Investor Data Management for Gen II Fund Administration business that will require multi-jurisdictional visibility.
- Take part in static data remediation, migrations to, and efficient admin related reporting from, Investran and other related global platforms.
- Working closely with the operations team and clients facing teams to understand fund structures from a system setup perspective.
- You will be involved in the onboarding of new clients, from a static data perspective.
- You will be involved in the testing of system releases.
- Client focused with an ability to work in a fast paced, high pressured work environment.
- Part of the team that acts as a point of reference for the Institutional business to answer and resolve issues/queries related to the use of the Investran and other platforms under the Operations Teams remit.
- Assist with data integrity monitoring to ensure all client and investor static data is captured, recorded and accurate in all core platforms used by the business.
- Pro-actively take on additional responsibilities and tasks as required by your line manager and the Investor Services team.
- Business Management
- Prioritising own workloads and projects ensuring that deadlines are met.
- Dealing with matters and queries in a timely manner.
- Responsible for participating in appropriate projects and initiatives.
- Attend and constructively contribute to meetings and other internal committees/meetings as required from time to time.
- Development of others
- Assist with presenting internal short courses and training sessions relating to system usage and setup.
- Sharing knowledge pro-actively and freely.
The ideal background for this role:
- Hold, or studying towards a recognised qualification (ICSA/CGI).
- 2 - 3 years’ relevant finance industry experience, within funds or data management role.
- Experience of working in a team and collaborating with others.
- Experience with Fund structures.
- Experience with data input.
- Experience with client servicing and adhering to SLAs.
- Experience with Investran/Yardi or any funds/real estate business platforms.
- Experience with client document portals.
- Demonstrated skills as an administrator or support role.
- Good knowledge of Excel and other MS office applications (Word, PowerPoint etc.).
- Understanding of GDPR and risks associated with personal/sensitive data.
- Understanding of the requirements to adhere to static data change controls procedures.
- Excellent presentation and communication skills, both written and verbal; comfortable communicating at all levels in the organisation.
- Curiosity and learning agility in AI including; using available tools for optimization opportunities, embracing AI driven change and being a culture carrier for others.
Role Location/Hybrid Schedule
This role is based in our Southampton office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available, and the individual’s preferences and circumstances.
Administrator, Investor Services in Southampton employer: Gen II Group Services - UK- Limited
Gen II is an exceptional employer located in Southampton, offering a dynamic work environment that prioritises client satisfaction and operational excellence. With a strong focus on employee development, you will have opportunities to enhance your skills through training sessions and collaborative projects, all while being part of a supportive team that values knowledge sharing and innovation. The company promotes a positive work culture with flexible Agile Working options, making it an ideal place for those seeking meaningful and rewarding employment in the finance industry.
Contact Details:
Gen II Group Services - UK- Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator, Investor Services in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gen II on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Investran and Yardi, and be ready to discuss how you've used similar platforms in the past. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t forget to showcase your client service skills! Think of examples where you’ve gone above and beyond for clients. This role is all about providing a superior client experience, so let that shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Gen II team. Let’s get you that job!
We think you need these skills to ace Administrator, Investor Services in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator, Investor Services role. Highlight your experience with data management and client servicing, and don’t forget to mention any relevant software like Investran or Yardi!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for providing a superior client experience and how your skills align with our needs at Gen II. Keep it concise but impactful!
Showcase Your Team Spirit:We love team players! In your application, mention any experiences where you collaborated with others, especially in high-pressure environments. This will show us you can thrive in our fast-paced setting.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Gen II family!
How to prepare for a job interview at Gen II Group Services - UK- Limited
✨Know Your Platforms
Familiarise yourself with Investran, Yardi, and any other relevant software mentioned in the job description. Be ready to discuss how you've used these platforms in previous roles or how you would approach learning them quickly.
✨Showcase Your Client Focus
Prepare examples that highlight your experience in client servicing and maintaining data integrity. Think about specific situations where you went above and beyond to ensure a superior client experience.
✨Demonstrate Team Collaboration
Since this role involves working closely with various teams, be prepared to share instances where you successfully collaborated with others. Highlight your communication skills and how you contribute to a positive team environment.
✨Be Ready for Technical Questions
Expect questions related to data management and static data change controls. Brush up on your knowledge of GDPR and how it relates to personal and sensitive data, as well as any relevant regulations in the finance industry.
