At a Glance
- Tasks: Manage client and investor data, ensuring accuracy across global platforms.
- Company: Join Gen II, a leader in fund administration with a focus on client experience.
- Benefits: Competitive salary, professional development, and potential for agile working.
- Other info: Opportunity to grow your skills in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the finance industry.
- Qualifications: Studying towards a recognised qualification with 2-3 years in finance or data management.
The predicted salary is between 30000 - 40000 £ per year.
Within this role you will provide and promote a superior client experience for Gen II, by providing a multi‑jurisdictional service for the Fund Administration business from a data management and system perspective. You will maintain the ongoing data management of the client/investor lifecycle, by ensuring all client and investor static data is captured, recorded and accurate in all core platforms used by the business. You will share technical knowledge and experience by promoting the use of Investran, Yardi and other related software across Gen II’s offices, maximizing the value of these and other related systems and ensuring consistent usage of these global platforms within a control‑based environment. You’ll maintain and develop relationships with the client teams and promote the positive image of Gen II through the professional application of our services and knowledge via the use of these global platforms.
What You’ll Be Doing
- Responsible for the day‑to‑day Client and Investor Data Management for Gen II Fund Administration business that will require multi‑jurisdictional visibility.
- Take part in static data remediation, migrations to, and efficient admin related reporting from, Investran and other related global platforms.
- Working closely with the operations team and clients facing teams to understand fund structures from a system setup perspective.
- You will be involved in the onboarding of new clients, from a static data perspective.
- You will be involved in the testing of system releases.
- Client focused with an ability to work in a fast paced, high pressured work environment.
- Part of the team that acts as a point of reference for the Institutional business to answer and resolve issues/queries related to the use of the Investran and other platforms under the Operations Teams remit.
- Assist with data integrity monitoring to ensure all client and investor static data is captured, recorded and accurate in all core platforms used by the business.
- Pro‑actively take on additional responsibilities and tasks as required by your line manager and the Investor Services team.
Business Management
- Prioritising own workloads and projects ensuring that deadlines are met.
- Dealing with matters and queries in a timely manner.
- Responsible for participating in appropriate projects and initiatives.
- Attend and constructively contribute to meetings and other internal committees/meetings as required from time to time.
Development Of Others
- Assist with presenting internal short courses and training sessions relating to system usage and setup.
- Sharing knowledge pro‑actively and freely.
The ideal background for this role:
- Hold, or studying towards a recognised qualification (ICSA/CGI).
- 2 - 3 years’ relevant finance industry experience, within funds or data management role.
- Experience of working in a team and collaborating with others.
- Experience with Fund structures.
- Experience with data input.
- Experience with client servicing and adhering to SLAs.
- Experience with Investran/Yardi or any funds/real estate business platforms.
- Experience with client document portals.
Knowledge & Skills
- Demonstrated skills as an administrator or support role.
- Good knowledge of Excel and other MS office applications (Word, PowerPoint etc.).
- Understanding of GDPR and risks associated with personal/sensitive data.
- Understanding of the requirements to adhere to static data change controls procedures.
- Excellent presentation and communication skills, both written and verbal; comfortable communicating at all levels in the organisation.
- Curiosity and learning agility in AI including; using available tools for optimisation opportunities, embracing AI‑driven change and being a culture carrier for others.
Role Location/Hybrid Schedule
This role is based in our Southampton office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances.
Administrator, Investor Services in Southampton employer: Gen II Fund Services
Gen II is an exceptional employer that prioritises a superior client experience while fostering a collaborative and supportive work culture. Located in Southampton, employees benefit from a dynamic environment that encourages professional growth through training and knowledge sharing, particularly in the use of advanced platforms like Investran and Yardi. With a commitment to employee development and a focus on maintaining data integrity, Gen II offers a rewarding career path for those looking to make a meaningful impact in the finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator, Investor Services in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Gen II on LinkedIn or through mutual connections. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Investran, Yardi, and other platforms mentioned in the job description. We want to show that we’re not just a good fit, but that we can hit the ground running.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating how our experience aligns with the responsibilities of managing client and investor data effectively.
✨Tip Number 4
Don’t forget to follow up! After the interview, shoot a thank-you email to express our appreciation for the opportunity. It’s a great way to keep us on their radar and show our enthusiasm for the role.
We think you need these skills to ace Administrator, Investor Services in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator, Investor Services role. Highlight your experience with data management and any relevant software like Investran or Yardi. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing a superior client experience and how your background in finance aligns with our needs. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients and teams, make sure your written application showcases your excellent communication skills. Be clear, concise, and professional in your writing – it reflects how you’ll communicate with us and our clients.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Gen II Fund Services
✨Know Your Platforms
Familiarise yourself with Investran and Yardi before the interview. Be ready to discuss how you've used these platforms in your previous roles or how you would approach learning them quickly. Showing that you have a grasp of these tools will demonstrate your readiness for the role.
✨Client-Centric Mindset
Prepare examples of how you've provided excellent client service in past positions. Think about specific situations where you resolved issues or improved client satisfaction. This will highlight your ability to maintain relationships and promote a positive image, which is crucial for this role.
✨Data Management Skills
Brush up on your data management knowledge, especially regarding static data accuracy and GDPR compliance. Be prepared to discuss how you ensure data integrity and what processes you follow to manage data effectively. This will show that you understand the importance of accurate data in fund administration.
✨Team Collaboration
Think of instances where you've worked closely with teams to achieve a common goal. Be ready to share how you communicate and collaborate with others, especially in high-pressure environments. This will demonstrate your ability to fit into their team-oriented culture.
