Application Support Engineer - Supervisor

As an Application Specialist, you will play a pivotal role in configuring, implementing, and maintaining Fenergo and similar applications, ensuring smooth operation and integration with other business systems. You will work closely with various departments, including business stakeholders, portfolio management, and peer technology teams, to support and enhance the use of the Fenergo platform across the organization.

Primary Responsibilities:

• Manage and support the Fenergo application, ensuring it meets business requirements and operates efficiently.
• Support the design, development, and implementation of Data Management strategies for Fenergo.
• Provide ongoing system administration, troubleshooting, and issue resolution.
• Conduct regular system maintenance, including updates, patches, and system health checks.
• Develop and maintain documentation related to system configurations, user guides, and troubleshooting procedures.
• Support integration efforts between Fenergo and other enterprise applications, ensuring data accuracy and consistency across systems.
• Support testing of new features and enhancements, ensuring minimal disruption to daily operations.
• Identify opportunities for process improvements and automation within the Fenergo platform and collaborate with stakeholders to implement solutions.
• Assist in preparing reports and data extraction from Fenergo for analysis, audits, and decision-making.

The ideal background for this role:

• Bachelor’s or Master’s degree (or equivalent higher education) in Information Technology, Data Engineering, or a related field.
• Proven experience working with Fenergo or similar AML/KYC management software (minimum of 3 years).
• Experience in system configuration, customization, and integration of financial applications.
• Proficiency in SQL and data query languages to extract and manipulate data.
• Familiarity with reporting and analytics tools used in conjunction with Fenergo (e.g., Microsoft Excel, Power BI, or similar).
• Familiarity with “low code platforms”, such as Microsoft Power Platform or similar.
• Self-motivated, proactive, with a strong sense of ownership, initiative, and problem-solving abilities.
• Excellent communication skills, with the ability to translate complex technical concepts to non-technical stakeholders.
• Detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Ability to work independently as well as collaboratively within a team.
• Excellent communication skills in English.

Role Location/Hybrid Schedule:

This role can be based in our Jersey, London, Southampton, Luxembourg, or Dublin offices. Although the nature of most roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken are dependent on the demands and needs of the business, the office space available, and the individual’s preferences and circumstances.