At a Glance
- Tasks: Manage client and investor data, ensuring accuracy across global platforms.
- Company: Join Gen II, a leader in fund administration with a focus on client experience.
- Benefits: Competitive salary, professional development, and potential for agile working.
- Other info: Opportunity to grow your skills in a supportive environment with excellent career prospects.
- Why this job: Be part of a dynamic team making a real impact in the finance industry.
- Qualifications: Studying towards a recognised qualification with 2-3 years in finance or data management.
The predicted salary is between 30000 - 40000 £ per year.
Within this role you will provide and promote a superior client experience for Gen II, by providing a multi-jurisdictional service for the Fund Administration business from a data management and system perspective. You will maintain the ongoing data management of the client/investor lifecycle, by ensuring all client and investor static data is captured, recorded and accurate in all core platforms used by the business, share technical knowledge and experience by promoting the use of Investran, Yardi and other related software across Gen II’s offices, maximizing the value of these and other related systems and ensuring consistent usage of these global platforms, within a control-based environment. You’ll maintain and develop relationships with the client teams and promote the positive image of Gen II through the professional application of our services and knowledge via the use of these global platforms.
What you’ll be doing
- Responsible for the day-to-day Client and Investor Data Management for Gen II Fund Administration business that will require multi-jurisdictional visibility.
- Take part in static data remediation, migrations to, and efficient admin related reporting from, Investran and other related global platforms.
- Working closely with the operations team and clients facing teams to understand fund structures from a system setup perspective.
- You will be involved in the onboarding of new clients, from a static data perspective.
- You will be involved in the testing of system releases.
- Client focused with an ability to work in a fast paced, high pressured work environment.
- Part of the team that acts as a point of reference for the Institutional business to answer and resolve issues/queries related to the use of the Investran and other platforms under the Operations Teams remit.
- Assist with data integrity monitoring to ensure all client and investor static data is captured, recorded and accurate in all core platforms used by the business.
- Pro-actively take on additional responsibilities and tasks as required by your line manager and the Investor Services team.
Business Management
- Prioritising own workloads and projects ensuring that deadlines are met.
- Dealing with matters and queries in a timely manner.
- Responsible for participating in appropriate projects and initiatives.
- Attend and constructively contribute to meetings and other internal committees/meetings as required from time to time.
Development of others
- Assist with presenting internal short courses and training sessions relating to system usage and setup.
- Sharing knowledge pro-actively and freely.
The ideal background for this role:
- Hold, or studying towards a recognised qualification (ICSA/CGI).
- 2 - 3 years’ relevant finance industry experience, within funds or data management role.
- Experience of working in a team and collaborating with others.
- Experience with Fund structures.
- Experience with data input.
- Experience with client servicing and adhering to SLAs.
- Experience with Investran/Yardi or any funds/real estate business platforms.
- Experience with client document portals.
Knowledge & skills
- Demonstrated skills as an administrator or support role.
- Good knowledge of Excel and other MS office applications (Word, PowerPoint etc.).
- Understanding of GDPR and risks associated with personal/sensitive data.
- Understanding of the requirements to adhere to static data change controls procedures.
- Excellent presentation and communication skills, both written and verbal; comfortable communicating at all levels in the organisation.
- Curiosity and learning agility in AI including; using available tools for optimization opportunities, embracing AI driven change and being a culture carrier for others.
Role Location/Hybrid Schedule
This role is based in our Southampton office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances.
Administrator, Investor Services in Southampton employer: Gen 2 Careers
Gen II is an exceptional employer that prioritises a superior client experience while fostering a collaborative and supportive work culture. Located in Southampton, our team enjoys the benefits of Agile Working, allowing for flexibility in balancing professional and personal commitments. With ample opportunities for employee growth through training and knowledge sharing, we empower our staff to excel in their roles and contribute meaningfully to our global operations.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator, Investor Services in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Gen II on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Investran, Yardi, and any other platforms mentioned in the job description. Showing that you’re already on top of the tools they use will impress the hiring team.
✨Tip Number 3
Showcase your client service skills! Be ready to share examples of how you've maintained relationships and resolved issues in previous roles. This is key for the Administrator, Investor Services position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Gen II team.
We think you need these skills to ace Administrator, Investor Services in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator, Investor Services role. Highlight your experience with data management and any relevant software like Investran or Yardi. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing a superior client experience and how your background makes you a great fit for our team. Keep it professional but let your personality show through!
Showcase Your Team Spirit:We love team players! In your application, mention any experiences where you've collaborated with others, especially in high-pressure environments. This will show us that you can thrive in our fast-paced setting.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Gen 2 Careers
✨Know Your Platforms
Familiarise yourself with Investran, Yardi, and any other relevant software mentioned in the job description. Be ready to discuss how you've used these platforms in your previous roles or how you would approach learning them quickly.
✨Showcase Your Data Management Skills
Prepare examples of your experience with data management, especially in a finance context. Highlight any specific projects where you ensured data accuracy and integrity, as this will resonate well with the role's requirements.
✨Client-Centric Mindset
Demonstrate your understanding of client servicing by sharing experiences where you went above and beyond to meet client needs. This could include how you handled queries or improved processes to enhance client satisfaction.
✨Communication is Key
Since the role involves collaboration across teams, practice articulating your thoughts clearly. Prepare to discuss how you’ve effectively communicated complex information to different stakeholders in the past.
