At a Glance
- Tasks: Support customers with inquiries, manage accounts, and ensure efficient service delivery.
- Company: Fortive is a global tech innovator focused on safety, sustainability, and growth.
- Benefits: Enjoy a dynamic culture, opportunities for learning, and potential remote work options.
- Other info: Opportunity for occasional travel and involvement in exciting projects.
- Why this job: Join a diverse team that values your growth and offers impactful work in technology.
- Qualifications: Fluent in English, customer-focused, and experienced in fast-paced environments.
The predicted salary is between 28800 - 43200 £ per year.
To exceed customer expectations of service and support and promote business growth. Managing a caseload and a number of key accounts, the CSR will be responsible for ensuring that our customer journey is as efficient as possible with timely advice, support and resolution of enquiries. Provide pre and post sales support and applications advice and focus on continuous improvement of our service.
ESSENTIAL FUNCTIONS
- Ensure customer enquiries are resolved within service level agreements.
- Managing a caseload of customer enquiries.
- Managing a number of key accounts, undertaking regular calls and meetings via teams to build customer relationships.
- Providing advice and finding solutions for customer applications.
- Perform contract reviews on all orders received to ensure compliance with customer contract or quotation before release to manufacturing liaising with the Production/Manufacturing as necessary.
- Clean and control orders, construct part numbers as required and pricing checks.
- Issue and follow up on quotations.
- Inform customers on actual status of their delivery dates.
- Administer all acknowledgements to the customer.
- Work with all internal departments to deliver for our customers, this includes sales, operations, technical and finance teams.
- Manage web orders of key customers.
- Log and assist with handling of customer complaints and liaise with QA on progress.
- Consistently present a professional image and deliver superior customer service.
- Provide English and second language support to customers, distributors, sister subsidiaries, external sales internal sales and other departments at Gems Setra.
- Work with the sales and support teams in Europe and elsewhere to extend the support for Gems Setra products worldwide. This will include answering the sales telephone line, entering and checking orders.
- Promote additional sales by providing excellent and timely support and advice to existing and potential new customers.
- Occasional customer site visits for on-site support or to assist the sales team when visiting customers. These could be in the UK, Europe or elsewhere.
- May be assigned additional projects and responsibilities at the sole discretion of the Line Manager.
EDUCATION & EXPERIENCE REQUIRED
- Written and verbal fluency in the English language, other European languages would be an advantage but not essential, including the ability to converse with customers on a technical level.
- Aptitude for handling customer issues.
- Demonstrable ability of effective handling customer’s enquiries by telephone.
- Experience of interaction with Customers in a sales office or support environment.
- Experience using Microsoft Windows operating system and Microsoft Office (or similar package).
- Experience of work with Salesforce.
- Excellent verbal and written communication skills.
- Experience with SAP would be an advantage.
- Experience of working with a case management system.
- Proven experience of working in a fast-paced high volume customer focused environment.
- Ability to build productive relationships with customers and colleagues.
- Excellent numeracy skills.
- Competence in effectively prioritization and problem-solving.
- Ability to work cross-functionally.
- Customer obsessed.
- Courteous always to both internal and external customers.
- Team player.
- A focus on continuous improvement of themselves and the department.
Customer Service Representative EMEA in Eastbourne employer: Gems Sensors
Fortive Corporation is an exceptional employer that fosters a dynamic and inclusive culture, empowering employees to learn and grow within a global industrial technology innovator. With a strong focus on customer service excellence, the role of Customer Service Representative EMEA offers opportunities for meaningful engagement with key accounts while promoting continuous improvement and collaboration across departments. Located in a vibrant environment, Fortive provides a supportive atmosphere where employees can thrive and contribute to impactful solutions on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative EMEA in Eastbourne
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what Gems Setra offers will help you provide better support and advice to customers, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills, especially in English and any other European languages you may know. Being able to converse fluently with customers on a technical level is crucial for this role.
✨Tip Number 3
Gain experience with customer relationship management (CRM) tools like Salesforce or SAP. Familiarity with these systems will demonstrate your ability to manage customer enquiries effectively.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled customer complaints or difficult situations in the past. This will highlight your customer-obsessed mindset and ability to work under pressure.
We think you need these skills to ace Customer Service Representative EMEA in Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, particularly in managing enquiries and key accounts. Use specific examples that demonstrate your ability to exceed customer expectations and resolve issues efficiently.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your technical skills, such as proficiency in Microsoft Office and Salesforce, and how they will help you succeed in this position. Be sure to include your language skills if applicable.
Showcase Problem-Solving Skills:Provide examples in your application of how you've effectively handled customer complaints or complex enquiries in the past. Highlight your ability to prioritise tasks and work cross-functionally with different departments.
Demonstrate Continuous Improvement:Mention any initiatives you've taken in previous roles to improve customer service processes or enhance customer satisfaction. This aligns well with the company's focus on continuous improvement and innovation.
How to prepare for a job interview at Gems Sensors
✨Know the Company Inside Out
Before your interview, make sure to research Fortive and its subsidiaries thoroughly. Understand their products, services, and company culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer-Centric Skills
As a Customer Service Representative, showcasing your ability to handle customer enquiries effectively is crucial. Prepare examples from your past experiences where you resolved customer issues or improved customer satisfaction, highlighting your problem-solving skills.
✨Showcase Your Technical Proficiency
Familiarise yourself with the tools mentioned in the job description, such as Salesforce and SAP. Be ready to discuss your experience with these systems and how you've used them to enhance customer service in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage customer complaints or difficult situations. Practice responding to hypothetical scenarios, focusing on your approach to resolving issues while maintaining a professional image and delivering superior service.
