At a Glance
- Tasks: Manage global shipments and provide tailored logistics solutions for clients.
- Company: Fast-growing logistics company focused on customer satisfaction and team success.
- Benefits: Competitive salary, pension scheme, professional development, and a supportive work environment.
- Other info: Enjoy autonomy and opportunities for career advancement in a collaborative setting.
- Why this job: Join a dynamic team and shape the future of logistics while enhancing your skills.
- Qualifications: 2+ years in freight operations and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
About the Role
We are looking for an experienced Freight Forwarding Specialist to join our operations team. If you thrive in a fast-paced environment, enjoy tackling logistical challenges, and are passionate about providing outstanding service, this role is perfect for you. We believe that good logistics goes hand-in-hand with superior customer service. While you will have the opportunity to collaborate with clients globally including regions such as China, Southeast Asia, the Indian Subcontinent, the Middle East, and the USA, your primary focus will be on sea freight, specifically handling shipments to and from Turkey and the UK. Your expertise will ensure that deliveries are smooth and timely, contributing to our reputation for reliability.
Key Responsibilities Include:
- Handling client enquiries and offering tailored solutions and services with competitive pricing.
- Liaising with clients, overseas partners, and suppliers to coordinate shipments from origin to destination, ensuring smooth operations.
- Providing clients with real-time shipment status updates via online dashboards, portals, or email - based on the client's preference.
- Obtaining, verifying and processing necessary shipping documentation, ensuring compliance with customs regulations (HMRC).
- Ensuring shipments are fully released by Customs, port authorities and carriers together with correct bill of lading releases.
- Issuing invoices as per agreed terms and ensuring timely payments before delivery.
- Arranging and scheduling deliveries according to the client's needs, ensuring logistics align with their expectations.
- Resolving client queries and complaints with a customer-first mindset, delivering an exceptional experience throughout the process.
- Building and maintaining strong client relationships to foster trust, retain business, and identify growth opportunities.
What You'll Bring to the Team
Essential:
- 2+ years previous experience in freight operations.
- A strong commitment to delivering excellent customer service, with the ability to anticipate and address client needs.
- Ability to work independently and be initiative driven.
- Ability to manage workload and meet deadlines.
- Excellent interpersonal and communication skills.
- High attention to detail and accuracy.
- Proficiency in IT skills (Word, Outlook, Excel).
- Strong command of the English language.
Desirable:
- Familiarity with logistics and freight management software or platforms (e.g. MultiFreight, CargoWise, Freightos).
- Strong numeracy skills.
- Ability to conduct effective research.
Why Join Us:
- Competitive salary.
- Company pension scheme.
- Opportunity to be part of a fast-growing company and shape the operations strategy.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Bags of freedom and autonomy to hone your skills.
Ready to Join the Team
If you're ready to be part of a growing, dynamic company that prioritises both customer satisfaction and team success, we want to hear from you! Join us in shaping the future of logistics and fostering an inclusive environment where everyone can thrive and contribute their best!
Freight Forwarder in Maidstone employer: Gemini Freight Management
Join a dynamic and fast-growing logistics company that prioritises exceptional customer service and employee development. As a Freight Forwarder, you will enjoy a competitive salary, a supportive work culture, and ample opportunities for professional growth while collaborating with clients globally. With a focus on autonomy and innovation, this role offers the chance to shape operations strategy in a thriving environment.
