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- Tasks: Manage global shipments and provide top-notch customer service in a fast-paced environment.
- Company: Join Gemini Freight, a dynamic company focused on logistics and customer satisfaction.
- Benefits: Competitive salary, pension scheme, and opportunities for professional growth.
- Other info: Enjoy autonomy and a supportive team culture in a growing company.
- Why this job: Shape the future of logistics while building strong client relationships.
- Qualifications: 2+ years in freight operations and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Freight Forwarding Specialist to join our operations team. If you thrive in a fast-paced environment, enjoy tackling logistical challenges, and are passionate about providing outstanding service, this role is perfect for you. At Gemini Freight, we believe that good logistics goes hand-in-hand with superior customer service. While you will have the opportunity to collaborate with clients globally including regions such as China, Southeast Asia, the Indian Subcontinent, the Middle East, and the USA, your primary focus will be on sea freight, specifically handling shipments to and from Turkey and the UK. Your expertise will ensure that deliveries are smooth and timely, contributing to our reputation for reliability.
Key Responsibilities Include:
- Handling client enquiries and offering tailored solutions and services with competitive pricing.
- Liaising with clients, overseas partners, and suppliers to coordinate shipments from origin to destination, ensuring smooth operations.
- Providing clients with real-time shipment status updates via online dashboards, portals, or email – based on the client's preference.
- Obtaining, verifying and processing necessary shipping documentation, ensuring compliance with customs regulations (HMRC).
- Ensuring shipments are fully released by Customs, port authorities and carriers together with correct bill of lading releases.
- Issuing invoices as per agreed terms and ensuring timely payments before delivery.
- Arranging and scheduling deliveries according to the client's needs, ensuring logistics align with their expectations.
- Resolving client queries and complaints with a customer-first mindset, delivering an exceptional experience throughout the process.
- Building and maintaining strong client relationships to foster trust, retain business, and identify growth opportunities.
What You’ll Bring to the Team
Essential:
- 2+ years previous experience in freight operations.
- A strong commitment to delivering excellent customer service, with the ability to anticipate and address client needs.
- Ability to work independently and be initiative driven.
- Ability to manage workload and meet deadlines.
- Excellent interpersonal and communication skills.
- High attention to detail and accuracy.
- Proficiency in IT skills (Word, Outlook, Excel).
- Strong command of the English language.
Desirable:
- Familiarity with logistics and freight management software or platforms (e.g. MultiFreight, CargoWise, Freightos).
- Strong numeracy skills.
- Ability to conduct effective research.
Why Join Gemini Freight Management
- Competitive salary.
- Company pension scheme.
- Opportunity to be part of a fast-growing company and shape the operations strategy.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Bags of freedom and autonomy to hone your skills.
If you’re ready to be part of a growing, dynamic company that prioritises both customer satisfaction and team success, we want to hear from you! Join us in shaping the future of logistics and fostering an inclusive environment where everyone can thrive and contribute their best.
Freight Forwarder in Greenhithe employer: Gemini Freight Management
Contact Detail:
Gemini Freight Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder in Greenhithe
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in freight operations and customer service. Use specific examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out to companies you admire, like Gemini Freight, and express your interest. A well-timed email can make all the difference!
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and networking efforts. This will help you stay on top of opportunities and ensure you don’t miss out on any potential leads.
We think you need these skills to ace Freight Forwarder in Greenhithe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous freight operations experience and customer service skills to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about logistics and how you can contribute to our team. Share specific examples of how you've tackled logistical challenges in the past, especially in sea freight.
Showcase Your IT Skills: Since proficiency in IT is essential, mention any relevant software or platforms you’ve used in your previous roles. If you’re familiar with logistics management tools, let us know – it could give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Gemini Freight Management
✨Know Your Freight Basics
Before the interview, brush up on your knowledge of freight forwarding, especially sea freight operations. Familiarise yourself with key terms and processes related to shipments, customs regulations, and documentation. This will show that you’re not just experienced but also genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role emphasises outstanding customer service, prepare examples from your past experiences where you successfully resolved client issues or improved their experience. Highlight your ability to anticipate client needs and how you’ve built strong relationships in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Freight forwarding can be unpredictable, so be ready to discuss how you handle logistical challenges. Think of specific instances where you had to think on your feet or adapt quickly to changing circumstances. This will illustrate your initiative and ability to manage workload effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, culture, and future goals. This not only shows your interest in the position but also helps you gauge if the company aligns with your career aspirations. For instance, ask about their approach to client relationship management or how they handle peak shipping seasons.