At a Glance
- Tasks: Manage global shipments and provide exceptional customer service in a fast-paced environment.
- Company: Join a dynamic logistics company focused on growth and innovation.
- Benefits: Competitive salary, pension scheme, and opportunities for professional development.
- Other info: Enjoy autonomy and a supportive team culture.
- Why this job: Shape the future of logistics while building strong client relationships.
- Qualifications: 2+ years in freight operations and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Freight Forwarding Specialist to join our operations team. If you thrive in a fast-paced environment, enjoy tackling logistical challenges, and are passionate about providing outstanding service, this role is perfect for you. We believe that good logistics goes hand-in-hand with superior customer service. While you will have the opportunity to collaborate with clients globally including regions such as China, Southeast Asia, the Indian Subcontinent, the Middle East, and the USA, your primary focus will be on sea freight, specifically handling shipments to and from Turkey and the UK. Your expertise will ensure that deliveries are smooth and timely, contributing to our reputation for reliability.
Key Responsibilities Include:
- Handling client enquiries and offering tailored solutions and services with competitive pricing.
- Liaising with clients, overseas partners, and suppliers to coordinate shipments from origin to destination, ensuring smooth operations.
- Providing clients with real-time shipment status updates via online dashboards, portals, or email - based on the client's preference.
- Obtaining, verifying and processing necessary shipping documentation, ensuring compliance with customs regulations (HMRC).
- Ensuring shipments are fully released by Customs, port authorities and carriers together with correct bill of lading releases.
- Issuing invoices as per agreed terms and ensuring timely payments before delivery.
- Arranging and scheduling deliveries according to the client's needs, ensuring logistics align with their expectations.
- Resolving client queries and complaints with a customer-first mindset, delivering an exceptional experience throughout the process.
- Building and maintaining strong client relationships to foster trust, retain business, and identify growth opportunities.
What You'll Bring to the Team
Essential:
- 2+ years previous experience in freight operations.
- A strong commitment to delivering excellent customer service, with the ability to anticipate and address client needs.
- Ability to work independently and be initiative driven.
- Ability to manage workload and meet deadlines.
- Excellent interpersonal and communication skills.
- High attention to detail and accuracy.
- Proficiency in IT skills (Word, Outlook, Excel).
- Strong command of the English language.
Desirable:
- Familiarity with logistics and freight management software or platforms (e.g. MultiFreight, CargoWise, Freightos).
- Strong numeracy skills.
- Ability to conduct effective research.
Why Join Us:
- Competitive salary.
- Company pension scheme.
- Opportunity to be part of a fast-growing company and shape the operations strategy.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Bags of freedom and autonomy to hone your skills.
If you're ready to be part of a growing, dynamic company that prioritises both customer satisfaction and team success, we want to hear from you! Join us in shaping the future of logistics and fostering an inclusive environment where everyone can thrive and contribute their best!
Freight Forwarder employer: Gemini Freight Management
Join a dynamic and fast-growing logistics company that prioritises exceptional customer service and employee development. With a competitive salary, a supportive work culture, and ample opportunities for professional growth, you will thrive in an environment that values your contributions and encourages autonomy. Collaborate with global clients while enjoying the freedom to shape operations strategy and make a meaningful impact in the freight forwarding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarder
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Gemini Freight Management and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Gemini Freight Management!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Gemini Freight Management keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Gemini Freight Management:This is your chance to really connect with the team at Gemini Freight Management. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Gemini Freight Management
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Gemini Freight Management.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Gemini Freight Management that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Gemini Freight Management. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
