Sales Operations Manager

Are you ready to take on something that challenges and excites you? Want to join a scale-up where you are so much more than just a number? At Gemba, we’re breaking new ground with our VR enterprise training platform, changing the way businesses develop their teams, and we need you to help improve our sales process.

We’re searching for a proactive and detail-driven Sales Operations Manager to join our dynamic team. Reporting directly to the Chief Customer Officer, you’ll be at the forefront of driving sales efficiency and ensuring our Account Executives and Customer Success Managers thrive, with faster deals and renewals.

We’re a small team with a tailored approach to lengthy enterprise SaaS sales, so you’ll really get to know our customers, our process and our team – but we know there’s always room for improvement – and that’s where you come in…Whether you’re a target smashing sales pro looking to move off the front line, or you’re a seasoned sales operations wizard who’s not afraid to get close to the action, this could be for you. If you’re ready to leave the routine behind and make a real impact, this role is calling your name!, * Deal Progression: Monitor and report on deal progression, holding two key Account Executives accountable for their pipeline management and deal closure timelines. Motivate, marshal and help unblock issues to get their deals over the line faster.

• Renewal Progression: Ensure renewal plans are accurate and on-track, holding two Customer Success Managers accountable.

• Pipeline Management: Identify and communicate gaps in pipeline generation activities to the account execs and senior leadership team, ensuring a steady flow of opportunities and help unblock issues and bottlenecks.

• CRM Compliance: Ensure that the CRM is clean, accurate and purposeful, reflecting the true status of the sales pipeline. This should be achieved through ensuring compliance from the sales team, not as admin support for them!

• Reporting: Deliver precise and timely sales reports to senior leadership, highlighting key metrics and insights that support informed decision-making.

• Communication: Act as the liaison between the sales team and senior leadership team, providing honest, direct, and clear communication regarding sales operations and performance.

This role is not about expanding or building a sales ops team, or adding a shiny new tech stack , but refining our existing processes to make them flawless and working closely with the Account Executives to implement them. We are committed to developing a repeatable and efficient system that drives consistent results.

The ideal candidate will be eager to learn about our customers and our unique approach, rather than relying on industry-standard solutions or expecting new technology implementations.

We value someone who can immerse themselves in our way of doing things and contribute to continuous improvement, ensuring that our processes are not just effective, but exceptional., * Deal Progression: Monitor and report on deal progression, holding two key Account Executives accountable for their pipeline management and deal closure timelines. Motivate, marshal and help unblock issues to get their deals over the line faster.

• Renewal Progression: Ensure renewal plans are accurate and on-track, holding two Customer Success Managers accountable.

• Pipeline Management: Identify and communicate gaps in pipeline generation activities to the account execs and senior leadership team, ensuring a steady flow of opportunities and help unblock issues and bottlenecks.

• CRM Compliance: Ensure that the CRM is clean, accurate and purposeful, reflecting the true status of the sales pipeline. This should be achieved through ensuring compliance from the sales team, not as admin support for them!

• Reporting: Deliver precise and timely sales reports to senior leadership, highlighting key metrics and insights that support informed decision-making.

• Communication: Act as the liaison between the sales team and senior leadership team, providing honest, direct, and clear communication regarding sales operations and performance