At a Glance
- Tasks: Support customers by resolving software issues and providing training.
- Company: GemaPark, a growing software company in the outdoor holiday market.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Full-time role with a supportive work environment in Cowes.
- Why this job: Join a dynamic team and help customers maximise their experience with our software.
- Qualifications: Strong communication skills, quick learner, and a technical mindset.
The predicted salary is between 25000 - 28000 £ per year.
Location: Cowes, Isle of Wight
Working pattern: Full time, permanent
Salary: £25,000 to £28,000
Working hours: Mon - Thurs 09:00 - 17:30, Fri 09:00 - 17:00 (37 hour week)
About GemaPark
GemaPark is an Isle of Wight based software company serving the outdoor holiday market. Following continued growth, we are expanding our technical support team with an additional Support Engineer, based full time in our Cowes office.
The role
Reporting to the Support and Onboarding Manager, you will be part of the team that helps GemaPark customers get the most from our system. Full training on the product and our processes will be provided.
What you'll be doing
- Acting as a first point of contact for customers by phone and through our service desk
- Resolving support issues such as document changes, configuration updates, general queries and knowledge support
- Configuring new customers and holiday tariffs in the GemaPark system
- Testing new software developments, and replicating and logging reported errors
- Maintaining training materials and product documentation
- Delivering online customer training once you are fully trained
What you'll bring
- A quick learner who is confident with computer packages
- A high level of numeracy is required for this role
- Excellent communication skills and a friendly telephone manner
- Strong organisation, with the ability to prioritise your workload and stay calm under pressure
- Speed combined with attention to detail and high accuracy
- A technical mindset (HTML experience is a bonus)
What's on offer
A permanent, full time position in our Cowes office
Full training on the product and processes
The chance to grow into delivering customer training
Software Support Engineer employer: GemaPark
GemaPark offers a supportive work environment with full training provided for new employees, ensuring they are well-equipped to assist customers effectively. The company values strong communication skills and attention to detail, making it an ideal place for individuals looking to grow in the technical support field. With a focus on the outdoor holiday market, GemaPark provides opportunities for employees to engage with a diverse customer base.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at GemaPark or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to GemaPark.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like GemaPark.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like GemaPark that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at GemaPark.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at GemaPark and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at GemaPark
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If GemaPark uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
