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- Tasks: Provide expert money advice to help clients improve their financial stability.
- Company: Join GEMAP, a passionate organisation tackling poverty in Glasgow.
- Benefits: Competitive salary, 28 days holiday plus Christmas leave, and pension contributions.
- Other info: Supportive team environment with opportunities for personal development.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Experience in money advice and strong knowledge of welfare rights required.
The predicted salary is between 30152 - 30152 £ per year.
Salary: £30,152.88 negotiable dependant on experience.
Holidays: 28 days plus an additional two weeks leave at Christmas.
Employer Pension Contributions.
Employee Assistance programme.
Locations vary throughout Glasgow.
Hours: 35 per week available on a fulltime/part-time/job share basis.
We are looking for an experienced Money Advice Worker to join our growing team at GEMAP. This is an exciting time to be part of the organisation as we expand our work to tackle poverty in Glasgow through high quality, person centred advice.
As a Money Adviser, you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.
We are looking for someone who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.
More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high quality advice in a respectful, non judgemental way and to supporting people at often challenging points in their lives.
Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.
We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.
If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.
Person Specification Advisor (Income Maximisation / Money Advice)
- Qualifications & Training
- Essential: Relevant training in General Advice, Welfare Rights, or Money Advice
- Experience in providing one-to-one advice to clients (paid or voluntary)
- Desirable: Formal accreditation or recognised qualification in Welfare Rights or Money Advice
- Training aligned with Scottish National Standards for Advice and Information
- Experience
- Essential: Experience supporting clients with welfare benefits including an understanding of Universal Credit and legacy benefits
- Experience assisting with benefit applications, reviews, mandatory reconsiderations and an understanding of the appeals process
- OR Demonstrable experience supporting clients with priority and non-priority debts
- Essential (Alternative): Experience providing money management and budgeting support
- Experience negotiating with creditors on behalf of clients
- Desirable: Experience managing a client caseload
- Experience using AdvicePro or similar case management systems
- Knowledge
- Essential: Knowledge of income maximisation through benefits, tax credits, and grants
- Understanding of debt solutions, liabilities, and negotiation strategies
- Understanding of priority expenditure and budgeting principles
- Knowledge of GDPR legislation in relation to clients and organisations
- Understanding of equality and discrimination legislation
- Skills & Competencies
- Essential: Excellent communication and interpersonal skills
- Ability to provide holistic, client-centred advice
- Strong negotiation skills with creditors and statutory bodies
- High standard of administrative skills and accurate record-keeping
- Ability to ensure advice provided is accurate, clear, and compliant
- Excellent customer care practice and ability to maintain professional boundaries
- Confident using IT
- Personal Attributes
- Essential: Empathetic and non-judgemental approach to clients
- Ability to work independently while responding to management direction
- Well organised, reliable and able to prioritise workload effectively
- Commitment to continuous learning and training
- Additional Requirements
- Ability to undertake any reasonable duties as directed by the Advice Services Manager
- Satisfactory references required
- Successful completion of a Disclosure Scotland check
Commercial Advisor - Work From Home in Glasgow employer: GEMAP Scotland Ltd
Contact Detail:
GEMAP Scotland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Advisor - Work From Home in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Money Adviser role, and who knows? They might just have the inside scoop on openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions related to money advice and welfare rights. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and knowledge.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share stories that highlight your empathy and commitment to client-centred advice. This will resonate well with employers looking for someone who truly cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Commercial Advisor - Work From Home in Glasgow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially when it comes to tackling poverty and providing financial advice.
Tailor Your Experience: Make sure to highlight your relevant experience in money advice and welfare rights. We’re looking for someone who can hit the ground running, so be specific about how your past roles have prepared you for this position.
Be Person-Centred: Remember, we’re all about seeing the whole person. In your application, emphasise your empathetic approach and how you’ve supported clients through challenging times. This will show us that you align with our values.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GEMAP Scotland Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare rights and money advice legislation. Familiarise yourself with Universal Credit, tax credits, and grants, as well as the appeals process. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Show Your Empathy
This role is all about supporting clients through tough times, so be prepared to demonstrate your empathetic approach. Share examples from your past experiences where you've provided non-judgemental support and how you’ve helped clients navigate their financial challenges.
✨Be Organised
With a busy caseload expected, it’s crucial to showcase your organisational skills. Talk about how you prioritise tasks and manage your time effectively. You might even want to mention any tools or systems you use to keep track of your work, especially if you have experience with case management systems like AdvicePro.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will not only demonstrate your communication skills but also your ability to engage with clients effectively.