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- Tasks: Provide expert money advice to help clients maximise income and manage debt.
- Company: Join GEMAP, a passionate organisation tackling poverty in Glasgow.
- Benefits: Competitive salary, 28 days holiday plus Christmas leave, and pension contributions.
- Other info: Supportive team environment with opportunities for personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in money advice and strong knowledge of welfare rights required.
The predicted salary is between 30152 - 30152 £ per year.
Salary: £30,152.88 negotiable dependant on experience.
Holidays: 28 days plus an additional two weeks leave at Christmas.
Employer Pension Contributions.
Employee Assistance programme.
Locations vary throughout Glasgow.
Hours: 35 per week available on a fulltime/part-time/job share basis.
We are looking for an experienced Money Advice Worker to join our growing team at GEMAP. This is an exciting time to be part of the organisation as we expand our work to tackle poverty in Glasgow through high quality, person centred advice.
As a Money Adviser, you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.
We are looking for someone who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.
More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high quality advice in a respectful, non judgemental way and to supporting people at often challenging points in their lives.
Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.
We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.
If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.
Person Specification Advisor (Income Maximisation / Money Advice)
- Qualifications & Training
- Essential: Relevant training in General Advice, Welfare Rights, or Money Advice.
- Experience in providing one-to-one advice to clients (paid or voluntary).
- Desirable: Formal accreditation or recognised qualification in Welfare Rights or Money Advice.
- Training aligned with Scottish National Standards for Advice and Information.
- Experience
- Essential: Experience supporting clients with welfare benefits including an understanding of Universal Credit and legacy benefits.
- Experience assisting with benefit applications, reviews, mandatory reconsiderations and an understanding of the appeals process.
- OR Demonstrable experience supporting clients with priority and non-priority debts.
- Essential (Alternative): Experience providing money management and budgeting support.
- Experience negotiating with creditors on behalf of clients.
- Desirable: Experience managing a client caseload.
- Experience using AdvicePro or similar case management systems.
- Knowledge
- Essential: Knowledge of income maximisation through benefits, tax credits, and grants.
- Understanding of debt solutions, liabilities, and negotiation strategies.
- Understanding of priority expenditure and budgeting principles.
- Knowledge of GDPR legislation in relation to clients and organisations.
- Understanding of equality and discrimination legislation.
- Skills & Competencies
- Essential: Excellent communication and interpersonal skills.
- Ability to provide holistic, client-centred advice.
- Strong negotiation skills with creditors and statutory bodies.
- High standard of administrative skills and accurate record-keeping.
- Ability to ensure advice provided is accurate, clear, and compliant.
- Excellent customer care practice and ability to maintain professional boundaries.
- Confident using IT.
- Personal Attributes
- Essential: Empathetic and non-judgemental approach to clients.
- Ability to work independently while responding to management direction.
- Well organised, reliable and able to prioritise workload effectively.
- Commitment to continuous learning and training.
- Additional Requirements
- Ability to undertake any reasonable duties as directed by the Advice Services Manager.
- Satisfactory references required.
- Successful completion of a Disclosure Scotland check.
Commercial Advisor (Permanent) in Glasgow employer: GEMAP Scotland Ltd
Contact Detail:
GEMAP Scotland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Advisor (Permanent) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand their approach to tackling poverty and how your skills as a Money Adviser can contribute. Tailor your responses to show you're not just a fit for the role, but also for their values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job description. Highlight your knowledge of welfare rights and money advice legislation, and don’t forget to showcase your empathetic approach to client interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to provide high-quality, person-centred advice.
We think you need these skills to ace Commercial Advisor (Permanent) in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see your commitment to tackling poverty and making a real difference in people's lives.
Tailor Your Experience: Make sure to highlight your relevant experience in money advice and welfare rights. We’re looking for someone who can hit the ground running, so showcase how your skills align with our needs.
Be Person-Centred: Remember, we value a holistic approach. In your application, emphasise your ability to provide client-centred advice and your empathetic nature. Show us that you see the whole person, not just their financial situation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at GEMAP.
How to prepare for a job interview at GEMAP Scotland Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare rights, money advice legislation, and the principles of financial capability. Being able to discuss specific benefits, tax credits, and grants confidently will show that you're ready to hit the ground running.
✨Show Your Empathy
Since the role requires a non-judgemental approach, think about how you can demonstrate your empathy during the interview. Share examples from your past experiences where you've supported clients through challenging situations, highlighting your ability to see the whole person.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios you might face as a Money Adviser. Prepare by thinking through how you would handle various client situations, such as negotiating with creditors or assisting with benefit applications. This will showcase your problem-solving skills.
✨Be Organised and Professional
Since the job involves managing a busy caseload, demonstrate your organisational skills during the interview. Bring along any relevant documents, like your CV and references, and be ready to discuss how you prioritise your workload effectively while maintaining high standards of record-keeping.