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- Tasks: Lead strategic operations and drive business performance in a dynamic environment.
- Company: Rapidly growing international organisation in the Financial & Professional Services sector.
- Benefits: Market-leading salary, 15% bonus, generous pension, private medical, and flexible holiday options.
- Why this job: Join a leading company during an exciting growth phase with real career progression opportunities.
- Qualifications: 5+ years in strategic operations with strong commercial acumen and technology change experience.
- Other info: Hybrid working model with travel to UK locations as needed.
The predicted salary is between 43200 - 72000 £ per year.
Salary: Market Leading Base + 15% Bonus + Excellent Benefits
Location: London (hybrid working)
My client is a rapidly growing international organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans, an opportunity exists to join one of their independent key business entities in a Senior Operations Leadership role, a key appointment as they continue the transformation of their business support functions.
Key Accountabilities
- Strategic business partnership: Partner with the divisional MD as part of the management team to develop and execute divisional strategy, ensuring alignment with Group objectives. Act as trusted advisor on business performance, commercial risks, and organisational effectiveness, driving strategic priorities forward whilst holding leadership accountable for delivery. Prepare Leadership and Senior Leadership materials translating complex operational and commercial data into clear strategic recommendations.
- Commercial and operational excellence: Generate MI packs that enable actionable and insight-driven decision-making across revenue, profitability, sales pipeline, resourcing, and people metrics. Identify risks to business performance and drive mitigation through proactive commercial management. Challenge margin assumptions, pricing decisions, and resource deployment to optimise profitability and productivity across the engagement portfolio. Lead forecasting cycles, scenario modelling, and annual planning aligned to financial targets, alongside cost and efficiency recommendations. Own data quality and governance across systems, leading technology adoption and process improvement initiatives. Act as advocate & key player in any change and transformation projects. Design and implement best practice workflows, protocols, policies and procedures that align with internal group and industry best practice.
- Resource and capacity management: Oversee resource planning, utilisation tracking, and bench management to maximise productivity. Lead recruitment strategy and talent acquisition in partnership with HR. Maintain headcount tracker against budget and strategic assumptions. Support performance management cycles and identify capability gaps requiring training or upskilling investments delivering measurable value and ROI.
Person
- 5+ years in strategic operations or business management within professional or financial services, coupled with strong commercial acumen - comfortable with P&L, margins, forecasting, and scenario modelling.
- Technology change advocate – you’ve implemented or optimised business systems and driven adoption.
- Strategic thinking with execution discipline – you see the big picture but also focus on the details.
- Executive communication skills – board level briefing & interaction, influence senior stakeholders, and translate complexity into clarity.
- Data fluency – you use MI to identify trends, risks, and opportunities, not just report history.
- Process and workflow design mindset – you spot inefficiencies and build practical, scalable solutions.
- Stakeholder management – you navigate matrix organisations and build productive relationships across functions.
Opportunity
This is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to ‘buy and sell’ holidays. The role is based from their London office, offering hybrid working, with travel to their other UK locations as required.
Operations Manager employer: GEM Partnerships
Contact Detail:
GEM Partnerships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by practising your executive communication skills. We suggest you rehearse how to translate complex operational data into clear recommendations. This will show your potential employer that you can think strategically and execute effectively.
✨Tip Number 3
Showcase your data fluency! Be ready to discuss how you've used MI to identify trends and risks in past roles. We recommend bringing examples of how you’ve driven commercial management and improved profitability to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can contribute to our exciting growth plans.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in strategic operations and business management, especially within financial services. We want to see how your skills align with the key accountabilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven commercial excellence and managed resources effectively in previous positions. We love a good story that showcases your skills!
Showcase Your Data Skills: Since data fluency is crucial for this role, make sure to highlight your experience with MI and how you've used it to identify trends and opportunities. We want to see your analytical side, so don’t hold back on those numbers and insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at GEM Partnerships
✨Know Your Numbers
As an Operations Manager, you'll need to be comfortable with P&L, margins, and forecasting. Brush up on your financial metrics and be ready to discuss how you've used data to drive decisions in previous roles. This will show that you can translate complex operational data into actionable insights.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed and executed strategies in past positions. Think about times when you identified risks and implemented solutions. Being able to articulate your strategic mindset will resonate well with the interviewers looking for someone who can align with their business objectives.
✨Communicate Clearly and Confidently
You’ll likely be interacting with senior stakeholders, so practice summarising complex information into clear, concise points. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you highlight your executive communication skills effectively.
✨Demonstrate Change Management Experience
Since the role involves advocating for technology adoption and process improvements, come prepared with examples of how you've led change initiatives. Discuss the challenges you faced, how you overcame them, and the positive outcomes that resulted from your efforts.
