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- Tasks: Lead strategic operations and drive business performance in a dynamic environment.
- Company: Rapidly growing international organisation in Financial & Professional Services.
- Benefits: Market-leading salary, 15% bonus, generous pension, private medical, and flexible holiday options.
- Why this job: Join a transformative team and shape the future of business operations.
- Qualifications: 5+ years in strategic operations with strong commercial acumen and technology advocacy.
- Other info: Exciting career development opportunities and hybrid working model.
The predicted salary is between 43200 - 72000 £ per year.
My client is a rapidly growing international organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans, an opportunity exists to join one of their independent key business entities in a Senior Operations Leadership role, a key appointment as they continue the transformation of their business support functions.
Reporting into the Business Managing Director, the role would provide a progressive and comprehensive support function to the client facing and governance services operations, driving business performance, transformation initiatives, and operational discipline across the division. You will shape strategy, challenge the status quo, and directly influence how the business scales for the future.
- Strategic business partnership: Partner with the divisional MD as part of the management team to develop and execute divisional strategy, ensuring alignment with Group objectives. Act as trusted advisor on business performance, commercial risks, and organisational effectiveness, driving strategic priorities forward whilst holding leadership accountable for delivery. Prepare Leadership and Senior Leadership materials translating complex operational and commercial data into clear strategic recommendations.
- Commercial and operational excellence: Generate MI packs that enable actionable and insight-driven decision-making across revenue, profitability, sales pipeline, resourcing, and people metrics. Identify risks to business performance and drive mitigation through proactive commercial management. Challenge margin assumptions, pricing decisions, and resource deployment to optimise profitability and productivity across the engagement portfolio. Lead forecasting cycles, scenario modelling, and annual planning aligned to financial targets, alongside cost and efficiency recommendations. Own data quality and governance across systems, leading technology adoption and process improvement initiatives. Act as advocate & key player in any change and transformation projects. Design and implement best practice workflows, protocols, policies and procedures that align with internal group and industry best practice.
- Resource and capacity management: Oversee resource planning, utilisation tracking, and bench management to maximise productivity. Lead recruitment strategy and talent acquisition in partnership with HR. Maintain headcount tracker against budget and strategic assumptions. Support performance management cycles and identify capability gaps requiring training or upskilling investments delivering measurable value and ROI.
The Person:
- 5+ years in strategic operations or business management within professional or financial services, coupled with strong commercial acumen - i.e. comfortable with P&L, margins, forecasting, and scenario modelling.
- Technology change advocate - you've implemented or optimised business systems and driven adoption.
- Strategic thinking with execution discipline - you see the big picture but also focus on the details.
- Executive communication skills - board level briefing & interaction, influence senior stakeholders, and translate complexity into clarity.
- Data fluency - you use MI to identify trends, risks, and opportunities, not just report history.
- Process and workflow design mindset - you spot inefficiencies and build practical, scalable solutions.
- Stakeholder management - you navigate matrix organisations and build productive relationships across functions.
This is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays. The role is based from their London office, offering hybrid working, with travel to their other UK locations as required.
If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Lee Rankin at GEM Partnership or for a discreet conversation call our Peterlee office.
Operations Manager in City of London employer: GEM Partnerships
Contact Detail:
GEM Partnerships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your strategic thinking and operational excellence. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. We suggest reiterating your enthusiasm for the role and mentioning something specific from the conversation to keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed that you won’t find elsewhere. Let’s get you that Operations Manager position!
We think you need these skills to ace Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Manager. Highlight your experience in strategic operations and business management, especially within financial services. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven business performance and transformation initiatives in the past. We love a good story!
Showcase Your Data Skills: Since data fluency is key for this role, make sure to highlight your experience with MI packs and how you've used data to drive decision-making. We want to see how you can turn complex data into actionable insights!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at GEM Partnerships
✨Know Your Numbers
As an Operations Manager, you'll need to be comfortable with P&L, margins, and forecasting. Brush up on your financial metrics and be ready to discuss how you've used data to drive decisions in previous roles. This will show that you can translate complex operational data into actionable insights.
✨Showcase Your Strategic Thinking
Prepare examples of how you've shaped strategy in past positions. Think about times when you challenged the status quo or influenced senior stakeholders. Be ready to articulate your thought process and how it aligns with the company's objectives.
✨Demonstrate Change Management Skills
Since the role involves driving transformation initiatives, come prepared with specific examples of technology changes you've implemented. Discuss how you advocated for these changes and the impact they had on operational efficiency.
✨Build Rapport with Stakeholders
Stakeholder management is key in this role. Think of ways you've navigated complex organisational structures and built productive relationships. Be ready to share how you’ve effectively communicated with different levels of management and influenced outcomes.
