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- Tasks: Provide 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Rapidly growing IT business in South Tyneside with a supportive culture.
- Benefits: Up to £35,000 salary, hybrid working model, and ongoing professional development.
- Other info: Exciting career growth opportunities and a commitment to talent development.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Experience in IT support, strong networking knowledge, and relevant certifications required.
Salary: Up to £35,000 per annum
Location: South Tyneside
My client, based in South Tyneside, is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.
The Role
- Act as the second line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Provide support across SharePoint, including setting up permissions.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
The Person
- Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Holder of a current Microsoft certification (365, Azure etc.).
- Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration.
- Hold an up-to-date CompTIA N+ certificate (essential).
- Hold an up-to-date CompTIA A+ certificate (desired).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
- Hold a full driving licence and own vehicle, and willing to travel to client sites when required.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role is office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for ‘on-call’ work.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.
GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
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Senior Service Desk Engineer (2nd Line) employer: Gem Partnership
Contact Detail:
Gem Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Engineer (2nd Line)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you’ve solved complex IT issues, especially around networking. We want to see how you think on your feet!
✨Tip Number 3
Show off your certifications! Make sure to highlight your Microsoft and CompTIA qualifications during interviews. They’re not just letters; they show you’ve got the skills we need for the Senior Service Desk Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our growing team in South Tyneside.
We think you need these skills to ace Senior Service Desk Engineer (2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and service desk roles. Use keywords from the job description, like 'troubleshoot', 'Microsoft 365', and 'networking capabilities' to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about this role and how your skills align with what we’re looking for. Don’t forget to mention your customer-focused approach!
Show Off Your Certifications: If you’ve got any relevant certifications like CompTIA N+ or Microsoft 365, make sure they’re front and centre in your application. We love seeing that you’re committed to your professional development!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Gem Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially those involving networking issues like DNS or DHCP.
✨Showcase Your Certifications
Highlight your current Microsoft certifications and CompTIA qualifications during the interview. Bring copies of your certificates if possible, as this shows you're serious about your professional development and have the necessary skills for the role.
✨Prepare for Real-World Scenarios
Expect to be asked about how you would handle specific IT support situations. Think of examples where you've successfully resolved issues or improved processes, and be ready to explain your thought process and the tools you used.
✨Demonstrate Your Customer Focus
Since this role involves direct interaction with clients, be prepared to discuss how you ensure customer satisfaction. Share examples of how you've communicated effectively with users and resolved their concerns, showcasing your strong communication skills.