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- Tasks: Assist customers with sales queries and ensure a smooth buying experience.
- Company: Join a vibrant team in a growing company with a supportive culture.
- Benefits: Enjoy monthly lunches, free parking, and staff discounts.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Upbeat personality, attention to detail, and strong communication skills.
- Other info: Full-time role with potential for permanent position and great career growth.
The predicted salary is between 28800 - 43200 £ per year.
Our client in Newton Aycliffe is looking for a Customer Sales Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service and Sales department to provide advice and guidance to customers, supporting them throughout the sales process. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm.
Responsibilities
- Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media.
- Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact.
- Communicate with customers about their orders, including any delays or changes in delivery.
- Cancel and refund customer orders when requested.
- Communicate with courier services in regards to late or missing deliveries.
- Arrange returns of faulty items in line with the Returns Policy.
- Help customers to register online and process their orders through the website.
- Assist customers with product queries.
- Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate.
Sales Agent employer: Gem Partnership
Contact Detail:
Gem Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself that highlights your skills and experience relevant to the Sales Agent role. Keep it upbeat and engaging – remember, you're the voice of their organisation!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Sales Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Agent role. Highlight your customer service experience and any sales achievements, as this will show us you're the perfect fit for our team.
Show Your Personality: We love upbeat and self-motivated individuals! Let your personality shine through in your application. A bit of enthusiasm can go a long way in making your application stand out.
Be Detail-Oriented: Attention to detail is key for this role. Double-check your application for any typos or errors before submitting it. We want to see that you can communicate clearly and accurately!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Gem Partnership
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Sales Agent, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or provided excellent service. This will demonstrate your ability to handle customer queries with patience and empathy.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as dealing with a difficult customer or managing multiple queries at once. Prepare your responses to these situations, highlighting your organisational skills and ability to prioritise effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.