At a Glance
- Tasks: Support customer accounts, manage orders, and ensure excellent communication.
- Company: Join a dynamic team in Newton Aycliffe focused on customer satisfaction.
- Benefits: Gain valuable experience in customer service and office administration.
- Other info: Collaborative environment with opportunities for personal growth.
- Why this job: Perfect opportunity to develop your skills while making a real impact.
- Qualifications: GCSE Maths and English, proficient in Excel, and strong communication skills.
Our client in Newton Aycliffe is seeking a Temporary Customer Service Executive to provide efficient support to their Customer Services Team. The successful candidate will be responsible for the day-to-day management of one of their main customer accounts, providing a strong support system to ensure fulfilment of contractual duties whilst managing customer relations. The ideal candidate will be computer literate, have good communication skills, excellent attention to detail and ideally have some experience of working in an office administration or customer facing environment.
Typical duties will include:
- Processing orders and service exchange requests, to provide appropriate delivery dates as required and reacting to urgent customer demands in real time.
- Raising collections via an external courier portal.
- Asset management inclusive of managing the return of goods and raising the relevant internal orders to replenish stock.
- Generating weekly and monthly KPI reports.
- Processing of additional works – raise and issue additional work quotations when required and process the amended order to suit.
- Ensuring excellent communication internally and externally, to facilitate customer requirements.
- Supporting routine stock checks to ensure accuracy of stock levels.
- Participating in external contract review meetings at customer sites across the UK, including assisting with the preparation of presentations.
- Managing the day-to-day customer interface including incoming telephone calls and emails, satisfying customer demand.
- Assisting with quotations as and when required.
- Attending weekly MS Teams meetings with customers and stakeholders.
- Assisting with the provision and distribution of internal documentation.
- Data entry including updating spreadsheets and databases.
- Liaising closely with other departments to ensure customer satisfaction.
- General office administrative/clerical duties when required.
Essential criteria:
- Grade C/Level 5, equivalent or above in GCSE Maths and English.
- Proficient Excel user.
- Strong understanding of Word/Outlook.
- Good attention to detail and awareness of office administration procedures.
- Methodical approach to data entry, excellent attention to detail.
- Ability to prioritise workload effectively.
- Ability to work on own initiative to solve problems.
- Ability to work within a close team setting and take direction from others, collaborating effectively.
- Proven ability handling customer complaints and working under pressure.
- Comfortable working with defined processes, but happy to challenge existing procedures to facilitate improvements to working practices.
- Confident communicator, with the ability to speak to customers in a polite and professional manner.
Desirable criteria:
- Knowledge of Sage 200 and previous use of a document control system.
Temporary Customer Service Executive in Newton Aycliffe employer: Gem Partnership
At our client’s Newton Aycliffe location, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. As a Temporary Customer Service Executive, you will benefit from a collaborative culture, comprehensive training, and the opportunity to engage directly with customers, ensuring your contributions are valued and impactful. Join us to be part of a team that not only values your skills but also encourages innovation and improvement in customer service practices.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Executive in Newton Aycliffe
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Gem Partnership.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Gem Partnership. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Service Executive in Newton Aycliffe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Gem Partnership.
How to prepare for a job interview at Gem Partnership
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Gem Partnership's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Gem Partnership offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
