At a Glance
- Tasks: Assist customers with queries and provide top-notch support via phone, email, and social media.
- Company: Join a friendly and expanding team in Newton Aycliffe with great company culture.
- Benefits: Enjoy monthly lunches, free parking, staff discounts, and a supportive work environment.
- Other info: Full-time role with opportunities for growth in a dynamic workplace.
- Why this job: Be the voice of the company and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and a positive, team-oriented attitude.
The predicted salary is between 28800 - 43200 £ per year.
Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service department to provide advice and guidance to customers, supporting them in both pre-sale and after-sales care. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm.
Key Duties & Responsibilities
- Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media
- Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact
- Communicate with customers about their orders, including any delays or changes in delivery
- Cancel and refund customer orders when requested
- Communicate with courier services in regards to late or missing deliveries
- Arrange returns of faulty items in line with the Returns Policy
- Help customers to register online and process their orders through the website
- Assist customers with product queries
- Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate.
Skills & Experience
- Previous experience of working in a customer focused environment
- Positive energy - Willing to go the extra mile for each and every customer
- Team spirit - Great customer service relies on effective teamwork
- Confidence - They are looking for peoples people who can establish common ground, remain calm under pressure and work towards positive outcomes with confidence.
- Sparkling telephone manner - Customers must feel like you can relate to them with empathy through clear and effective communication.
Customer Service Agent in Newton Aycliffe employer: Gem Partnership
Join a dynamic and supportive team in Newton Aycliffe as a Customer Service Agent, where you will enjoy benefits such as monthly company lunches, free parking, and staff discounts. Our vibrant work culture fosters collaboration and personal growth, ensuring that every team member feels valued and empowered to excel in their role. With a focus on customer satisfaction and a commitment to professional development, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Newton Aycliffe
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of the organisation, it’s crucial to convey your thoughts clearly and confidently. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to handle enquiries with patience and empathy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Agent in Newton Aycliffe
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've gone the extra mile for customers and resolved issues with a smile!
Be Upbeat and Personable:Since you'll be the voice of our organisation, let your personality shine through! Use a friendly tone in your application to show us you're the upbeat person we're looking for.
Attention to Detail is Key:Double-check your application for any typos or errors. We value accuracy and attention to detail, so make sure everything is spot on before you hit send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Gem Partnership
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to empathise with customers and resolve issues effectively, as this is crucial for the role.
✨Practice Your Communication Style
Since you'll be the voice of the organisation, practice speaking clearly and confidently. You might want to do a mock interview with a friend to refine your telephone manner and ensure you come across as approachable and professional.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share examples of how you've collaborated with colleagues to achieve common goals, as teamwork is essential in providing great customer service.
