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For Companies At a Glance
- Tasks: Assist customers with sales queries and provide top-notch service across various platforms.
- Company: Join a vibrant team in a growing company with a supportive culture.
- Benefits: Enjoy monthly lunches, free parking, and staff discounts.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Experience in sales and a positive, team-oriented attitude.
- Other info: Full-time role with great potential for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Our client in Newton Aycliffe is looking for a Customer Sales Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service and Sales department to provide advice and guidance to customers, supporting them throughout the sales process. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm.
Key Duties & Responsibilities
- Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media
- Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact
- Communicate with customers about their orders, including any delays or changes in delivery
- Cancel and refund customer orders when requested
- Communicate with courier services in regards to late or missing deliveries
- Arrange returns of faulty items in line with the Returns Policy
- Help customers to register online and process their orders through the website
- Assist customers with product queries
- Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate.
Skills & Experience
- Previous experience of working in a sales-focused environment
- Positive energy - Willing to go the extra mile for each and every customer
- Team spirit - Great customer service relies on effective teamwork
- Confidence - They are looking for people’s people who can establish common ground, remain calm under pressure and work towards positive outcomes with confidence.
- Sparkling telephone manner - Customers must feel like you can relate to them with empathy through clear and effective communication.
Locations
Sales Agent in Newton Aycliffe, North East employer: Gem Partnership
Contact Detail:
Gem Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent in Newton Aycliffe, North East
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Sales Agent role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your upbeat personality and customer service skills. A confident and friendly approach can make all the difference.
✨Tip Number 3
Stay organised! Keep track of the jobs you've applied for and follow up if you haven't heard back. A little persistence shows your enthusiasm and dedication to landing that Sales Agent position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Sales Agent in Newton Aycliffe, North East
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight any previous experience in sales. We want to see how you've gone the extra mile for customers and how you’ve handled queries or complaints with a positive attitude.
Be Personable: Remember, you’ll be the voice of our organisation! Use a friendly tone in your application to show us that you can connect with customers. A sparkling telephone manner starts with great written communication, so let your personality shine through!
Organise Your Thoughts: Since attention to detail is key, structure your application clearly. Use bullet points or headings if needed, and make sure to prioritise the most relevant experiences. We love a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our tight-knit team!
How to prepare for a job interview at Gem Partnership
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, and be ready to discuss how you can contribute to their sales goals. This shows that you're genuinely interested and have done your homework.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your patience, empathy, and ability to resolve issues quickly, as these are key traits they’re looking for.
✨Practice Your Communication Style
A sparkling telephone manner is essential for this position. Practise speaking clearly and confidently, perhaps with a friend or family member. Make sure you can convey empathy and understanding, as this will help you connect with customers during the interview.
✨Demonstrate Team Spirit
This company values teamwork, so be prepared to discuss how you’ve worked effectively in a team before. Share specific examples where you collaborated with others to achieve a common goal, showing that you can contribute positively to their tight-knit team.