At a Glance
- Tasks: Support the UK Dealer network and handle customer inquiries across various platforms.
- Company: Join a dynamic team at a leading company in Newton Aycliffe.
- Benefits: Gain valuable experience in customer service and technical support.
- Other info: Opportunity to grow in a supportive environment with a focus on customer satisfaction.
- Why this job: Be part of a team that values your input and offers training opportunities.
- Qualifications: GCSE/A-level in Mathematics preferred; strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our client in Newton Aycliffe is looking for an Aftersales Coordinator to join their team on a temporary basis.
The Aftersales Co-ordinator role is an integral part of the Services and Aftersales team, providing support for the UK Dealer network from head office. The role holder will interact with the technical support team, warranty team and customer service team. The role involves handling inquiries through the company's systems such as dealer portal, customer CRM tools, Web warranty, social media, telephone, emails, and letters, while supporting the customer service team with technical queries and ensuring customer satisfaction.
- Manage dealer system responses through Dealer Portals and systems.
- Support customer team responses to social media content and customer questions.
- Provide a liaison point between technical support to the customer service team.
- Handle high-volume telephone calls related to warranty, parts sales, technical inquiries, general queries, and product information.
- Advise on technical issues for the full range of company products within the market.
- Support the Aftersales Manager and the Service and Aftersales Team in all aspects of consumer support for the UK.
- Provide technical support via the helpdesk for all group consumer products.
- Offer machine and product simple technical advice.
- Maintain accurate records on applicable systems.
- Assist the customer service team with calls as required by the business.
- Investigate & explain technical solutions clearly to the customer service team or end users.
- Support the development of customer centric solutions and improvements.
Skills and Qualifications:
- A willingness to learn, be involved and contribute; training elsewhere can be provided.
- Preferably qualified to GCSE/A-level or above in Mathematics.
- Excellent communication and organizational skills.
- Strong grammar and PC literacy.
- Proficiency in Microsoft Office applications.
- Good knowledge and experience in using social media platforms.
- Ability to work independently and as part of a team.
This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.
Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Locations
Customer Service Coordinator Aftersales in Newton Aycliffe, North East employer: Gem Partnership
Join our dynamic team in Newton Aycliffe as a Customer Service Coordinator Aftersales, where we prioritise employee growth and development in a supportive work culture. We offer comprehensive training opportunities, a collaborative environment, and the chance to make a meaningful impact on customer satisfaction while working closely with our technical support and warranty teams. Our commitment to inclusivity and fair recruitment practices ensures that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator Aftersales in Newton Aycliffe, North East
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to speak with potential employers, highlight your communication and organisational skills. Share examples of how you've handled customer inquiries or technical issues in the past.
✨Tip Number 3
Be proactive on social media! Engage with companies you're interested in by commenting on their posts or sharing relevant content. This shows your enthusiasm and can help you stand out from the crowd.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Service Coordinator Aftersales in Newton Aycliffe, North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Aftersales Coordinator role. Highlight your relevant experience in customer service and technical support, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Technical Know-How:If you've got experience with CRM tools or social media platforms, make sure to mention it! We want to see how you can contribute to our customer service team and handle technical inquiries effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gem Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Aftersales Coordinator role. Familiarise yourself with the key responsibilities, such as handling inquiries through various systems and providing technical support. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Brush Up on Your Communication Skills
Since this role involves a lot of interaction with customers and teams, practice your communication skills. Be ready to explain technical issues clearly and concisely. You might even want to prepare some examples of how you've successfully handled customer queries in the past.
✨Show Off Your Tech Savvy
Make sure you're comfortable with the tools mentioned in the job description, like CRM systems and social media platforms. If you have experience using these tools, be prepared to discuss it. If not, do a bit of research to show your willingness to learn and adapt.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a high volume of calls or resolving a technical issue. Think of examples from your past experiences where you successfully navigated similar challenges, and be ready to share them during the interview.
