At a Glance
- Tasks: Assist customers with queries and provide top-notch support via phone, email, and social media.
- Company: Join a friendly and expanding team in Newton Aycliffe.
- Benefits: Enjoy monthly lunches, free parking, and staff discounts.
- Other info: Full-time role with great opportunities for growth and development.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Experience in customer service and a positive, team-oriented attitude.
The predicted salary is between 25000 - 28500 £ per year.
Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service department to provide advice and guidance to customers, supporting them in both pre-sale and after-sales care. You will also be trained to work in the Returns Departments and on the Trade Counter too. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries and returns, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm, 42.5 hours per week.
Key Duties & Responsibilities
- Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media.
- Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact.
- Communicate with customers about their orders, including any delays or changes in delivery.
- Cancel and refund customer orders when requested.
- Communicate with courier services in regards to late or missing deliveries.
- Arrange returns of faulty items in line with the Returns Policy.
- Help customers to register online and process their orders through the website.
- Assist customers with product queries.
- Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate.
Skills & Experience
- Previous experience of working in a customer focused environment.
- Positive energy - Willing to go the extra mile for each and every customer.
- Team spirit - Great customer service relies on effective teamwork.
- Confidence - They are looking for peoples people who can establish common ground, remain calm under pressure and work towards positive outcomes with confidence.
- Sparkling telephone manner - Customers must feel like you can relate to them with empathy through clear and effective communication.
Locations
Customer Service Agent in Newton Aycliffe, North East employer: Gem Partnership
Join our dynamic team in Newton Aycliffe as a Customer Service Agent, where you'll enjoy a supportive work culture that values teamwork and personal growth. With benefits like monthly company lunches, free parking, and staff discounts, we prioritise employee well-being while providing opportunities for skill development across various departments. If you're an upbeat individual with a passion for customer service, this is the perfect place to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Newton Aycliffe, North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gem Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gem Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Newton Aycliffe, North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gem Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Gem Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gem Partnership!
How to prepare for a job interview at Gem Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
