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- Tasks: Manage patient communications and guide individuals through their care journey.
- Company: Community healthcare provider dedicated to improving patient care.
- Benefits: Opportunity for permanent position, full-time hours, and supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong telephone customer service experience and excellent communication skills.
- Other info: Full-time role with potential for career growth after 12 weeks.
The predicted salary is between 30000 - 42000 £ per year.
A community healthcare provider is seeking Patient Care Advisors in Newcastle upon Tyne. You will manage patient communications, book appointments, and guide individuals through their care journey for musculoskeletal conditions. This temporary position can become permanent after 12 weeks based on performance.
Candidates must be able to start on 5th or 12th January 2026. Candidates should possess strong telephone customer service experience and excellent communication skills. The role is full-time, working Monday to Friday from 8:30 am to 5:00 pm.
MSK Patient Care Advisor (Temp-to-Perm) employer: Gem Partnership
Contact Detail:
Gem Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSK Patient Care Advisor (Temp-to-Perm)
✨Tip Number 1
Make sure you know the ins and outs of the role. Research musculoskeletal conditions and the community healthcare provider's services. This will help us impress during the interview and show that we’re genuinely interested.
✨Tip Number 2
Practice your telephone skills! Since strong customer service experience is key, we should rehearse common scenarios we might face as a Patient Care Advisor. This way, we’ll sound confident and ready to handle any situation.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed in this role. Plus, it shows we’re proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily. Let’s get that foot in the door!
We think you need these skills to ace MSK Patient Care Advisor (Temp-to-Perm)
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be managing patient communications, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively guide individuals through their care journey.
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for handling patient queries and booking appointments in a healthcare setting.
Be Ready to Start: Remember, we need someone who can start on either the 5th or 12th of January 2026. Make sure to mention your availability in your application so we know you’re ready to jump in!
Apply Through Our Website: To make things easier for us both, apply directly through our website. It streamlines the process and ensures your application gets to the right place quickly!
How to prepare for a job interview at Gem Partnership
✨Know Your Stuff
Familiarise yourself with musculoskeletal conditions and the role of a Patient Care Advisor. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Customer Service Experience
Prepare examples from your past roles where you've excelled in customer service. Highlight situations where you effectively managed patient communications or resolved issues, as this will showcase your suitability for the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations with patients. Think about potential challenges you might face in the role and how you would address them, demonstrating your problem-solving skills.
