At a Glance
- Tasks: Provide top-notch IT support and help colleagues across the globe with their tech needs.
- Company: Join a fast-growing FTSE international organisation in the Professional Services sector.
- Benefits: Attractive salary, generous pension, private medical, and flexible holiday options.
- Other info: Work on-site in London with a collaborative culture and exciting projects.
- Why this job: Be part of a dynamic team with real opportunities for career growth and development.
- Qualifications: 3+ years in IT support, strong Microsoft skills, and a passion for helping others.
My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth, there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities.
The Role
- Providing first class end user support to colleagues across their global locations
- Assist with testing of network connectivity
- Configuring and deploying end user devices
- Maintaining assets including laptops and phones
- Asset management ensuring devices are ready and up-to-date when needed
- Supporting meetings / webinars and meeting room technology
- Induction and training of new joiners
- Training of end users in our applications and use of their devices
- Development of user training initiatives
- Developing and documenting new procedures
- Driving support standards
- Participating in IT drop-in days to support staff
- Participating in the weekday only out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4
The Person
- 3 years+ experience from an in-house professional services environment such as financial services, legal, consultancy or similar
- Strong exposure to Microsoft technologies and ITSM frameworks
- Experience within a 300–500 employee environment
- Ideally of degree calibre with relevant formal IT qualifications, such as ITIL or similar
- Willing to be part of an out-of-hours weekday on-call circa 1 week in 4
- Strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business
Based on-site full-time at their London HQ, the role does not operate in silo and instead offers an appealing scope across all areas of IT with genuine opportunities for career development and progression. Alongside their attractive salary, they also offer a very generous pension contribution, private medical, the ability to ‘buy and sell’ holidays and a share incentive plan.
Desktop Support Engineer in London employer: Gem Partnership
At Gem Partnership Ltd, we pride ourselves on being an excellent employer, offering competitive pay rates and a supportive work culture in the vibrant community of Newton Aycliffe. Our team-oriented environment fosters personal growth and development, ensuring that our Counterbalance FLT Drivers not only meet their targets but also thrive in their roles. With a commitment to inclusivity and employee well-being, we provide a rewarding workplace where every contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Gem Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Gem Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Gem Partnership!
✨Direct Apply to Gem Partnership
Let's not forget to apply directly through the Gem Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Gem Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Gem Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Gem Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
